Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShonda Richardson

North Charleston

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

13
13
years of professional experience

Work History

Server/shift Lead

Buffalo Wild Wings
12.2023 - 09.2025
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
  • Trained new staff on menu offerings and service standards to uphold quality experience.
  • Collaborated with kitchen staff to facilitate smooth communication during peak hours.
  • Resolved customer complaints promptly, contributing to positive dining experiences.
  • Assisted in inventory management by tracking stock levels and placing orders as needed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Service Center Representative

Sedgwick
02.2022 - 06.2025
  • Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  • Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
  • Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Caregiver

Assurance Personal Care
09.2020 - 02.2022
  • Deliver medical care and support to geriatric patients, including activities of daily living and mobility exercises
  • Provide empathetic care to elderly patients, including activities of daily living, bathing, grooming, and transport to doctor’s appointments
  • Worked with patients to ensure safe transfers from bed to mobility devices and from seated to standing
  • Assisted client with the maintenance and sanitation of their home
  • Provided compassionate care and assistance with daily living activities for clients.

Medical Assistant

Rhett Women's Center
07.2018 - 09.2020
  • Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
  • Update patient records to include all new information and treatment plans for [200+ daily patients]
  • Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion, which resulted in a 92% patient satisfaction score
  • Collected lab samples of blood and urine as ordered and submitted labeled samples for testing
  • Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols
  • Collected medical history information [from 50+ patients per day], communicated with empathy and understanding, and ensured compliance with patient-centered care standards

Legal Assistant

Finkel Law Firm
11.2012 - 07.2018
  • Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
  • Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.
  • File pleadings with court clerk.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Serve as a liaison between [attorneys, clients, and other law firms]
  • Answered emails and phone calls

Education

HS Diploma - undefined

Garrett Academy of Technology
North Charleston, SC

Skills

  • Active Listening
  • Multi-Tasking
  • Fast Learner
  • Computer Literate
  • Oral and written communication
  • Critical thinking
  • Team Player

Timeline

Server/shift Lead

Buffalo Wild Wings
12.2023 - 09.2025

Service Center Representative

Sedgwick
02.2022 - 06.2025

Caregiver

Assurance Personal Care
09.2020 - 02.2022

Medical Assistant

Rhett Women's Center
07.2018 - 09.2020

Legal Assistant

Finkel Law Firm
11.2012 - 07.2018

HS Diploma - undefined

Garrett Academy of Technology

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