LaShonda Soniat
Shreveport,LA
Summary
Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
Shreveport, LA
11.2023 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created signs and displays to advertise store products or events.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Restocked product displays based on demand and projected sales.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operated cash registers to process customer payments.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Customer Care Representative
Sutherland
06.2022 - 09.2022
- Help start/ stop services at homes or businesses
- Help setup repairs or maintenance to lines
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Kelly Services
08.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
K-12 Substitute Teacher
Pickering Elementary School
09.2018 - 05.2019
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
Enrollment and Billing Speciallist
Ferncrest Manor
New Orleans, LA
03.2008 - 08.2010
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Gathered information to produce accounts payable reports for review.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Education
Bachelor's - Human Resource Management
Upper Iowa University Fort Polk
Fort Polk, LA05.2018
High School Diploma -
Leesville High School
Leesville, LA05.2004
Skills
- Insurance Verification
- Call Management
- Appointment Scheduling
- Complaint Resolution
- Scheduling
- Follow-Up Skills
- Customer Consulting
- Customer Service
- Hardware and Software Installation
- Hardware Troubleshooting
- Recordkeeping
- Policy Enforcement
- Recruitment
- Dispute Mediation
- Succession Planning
- Risk Management
- Leadership Development
- Payroll Administration
Timeline
Barista
Starbucks
11.2023 - Current
Customer Care Representative
Sutherland
06.2022 - 09.2022
Customer Service Representative
Kelly Services
08.2020 - 02.2021
K-12 Substitute Teacher
Pickering Elementary School
09.2018 - 05.2019
Enrollment and Billing Speciallist
Ferncrest Manor
03.2008 - 08.2010
Bachelor's - Human Resource Management
Upper Iowa University Fort Polk
High School Diploma -
Leesville High School