LASHONDA THOMAS
STONE MOUNTAIN,GA
Summary
Professional with background in healthcare management, bringing valuable experience in clinic performance, driving quality improvements. Dependable and adaptable, with focus on patient care and staff development. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. Hardworking and passionate, with strong organizational skills. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Practice Manager
Southeast Medical Group
Lawrenceville, GA
09.2023 - 12.2025
- Streamlined operational workflows to enhance practice efficiency and patient satisfaction.
- Implemented best practices in staff training and development, fostering a collaborative environment.
- Managed budgeting processes, ensuring cost-effective resource allocation across departments.
- Led strategic planning initiatives to align practice goals with industry standards and regulations.
Patient Representative
Psychiatric Consultants of Atlanta
Sandy Springs, GA
01.2022 - 09.2023
- Facilitated patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Coordinated scheduling of appointments and follow-up communications to enhance patient engagement.
- Managed electronic health records, maintaining accuracy and confidentiality in compliance with regulations.
- Streamlined patient intake processes, reducing wait times and improving overall service efficiency.
Scheduler/Patient care tech
Suncrest Home Health
06.2021 - 12.2021
- Answer phones and schedule patients
- Insurance verification
- Input new patient information
- Order supplies and put them away
- Take patients vitals and other duties as assigned
Scheduler Float
Sovereign Rehabilitation, Decatur, GA (Northside Hospital)
01.2018 - 05.2021
- Greet patients and visitors in a prompt and courteous manner
- Efficiently answer phone calls and schedule all patients
- Patient intake and check out
- Insurance verification and coordinates pre-authorizations
- Collect copays, deductibles, and any other outstanding balances due at the time of visit
Patient Scheduler
Oakhurst Medical Center, Stone Mountain, GA
12.2013 - 10.2017
- Answer incoming calls in a polite, expert manner and routed to suitable staff.
- Liaison between patients and medical staff (Internal Medicine, Pediatric, OB-GYN and Podiatry departments)
- Maintains patient schedule
- Insurance verification and coordinates pre-authorizations
- Patient Assessment
- Monitor access issues with provider schedules that affect patient satisfaction
Medical Assistant Front Office
University Hospital Otis Moss Jr Health Center, Cleveland, OH
02.2001 - 07.2013
- Greet patients and visitors in a prompt, courteous and professional manner
- Efficiently answers all incoming phone calls; takes accurate and timely messages
- Notified clinical area immediately of any patient call informing the practice of a delay in their arrival
- Verified insurance eligibility and benefits and coordinates insurance authorizations
- Collect copays, deductibles and any other outstanding balances due at the time
- Maintained accurate patient information in all charts and the computer system by updating patient demographic information at all visits
Patient Account Representative
Deaconess Hospital, Cleveland, OH
Cleveland, OH
04.2000 - 12.2001
- Reviewed explanation of benefits, researches reason for denial and make appropriate follow-up
- Ensured correct insurance information is obtain to ensure clean claims and minimized denials
- Request medical record documentation as required to resolve the account
- Verified payments schedules for correct allowances and account numbers
- Maintained acceptable quality assurance rate during monthly review
Education
Medical Assistant Diploma -
Remington College
Cleveland, OH01.1996
Skills
- Vital Signs
- Urinalysis
- Electrocardiograms (EKG)
- Medical Records Management
- HIPAA Regulations
- Patient Scheduling
- Insurance verification
- Obtains Referrals and Pre-Certifications
- Accurately updating demographics
- Application of medical terminology
- Medical billing & coding
- Strong communication skills
- Schedule management
- Staff management
- Workflow management
- Practice management
- Policy implementation
Timeline
Practice Manager
Southeast Medical Group
09.2023 - 12.2025
Patient Representative
Psychiatric Consultants of Atlanta
01.2022 - 09.2023
Scheduler/Patient care tech
Suncrest Home Health
06.2021 - 12.2021
Scheduler Float
Sovereign Rehabilitation, Decatur, GA (Northside Hospital)
01.2018 - 05.2021
Patient Scheduler
Oakhurst Medical Center, Stone Mountain, GA
12.2013 - 10.2017
Medical Assistant Front Office
University Hospital Otis Moss Jr Health Center, Cleveland, OH
02.2001 - 07.2013
Patient Account Representative
Deaconess Hospital, Cleveland, OH
04.2000 - 12.2001
Medical Assistant Diploma -
Remington College