Summary
Overview
Work History
Education
Skills
Timeline
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Lashonda Wallace

Milwaukee

Summary

Compassionate and dependable caregiver with extensive experience at Gentle Hands Home Care, enhancing client independence through personalized support. Proven problem-solver with strong active listening skills, fostering trust and satisfaction. Recognized for maintaining high standards of care and safety while effectively managing time and resources.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Caregiver

Gentle Hands Home Care
12.2023 - 06.2025
  • Provided personalized care and assistance to clients, enhancing daily living activities.
  • Administered medications and monitored health conditions, ensuring safety and well-being.
  • Developed and maintained strong relationships with clients, fostering trust and communication.
  • Assisted with mobility and physical exercises, promoting client independence and physical health.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Food Service Worker

Aramark
03.2021 - 11.2023
  • Prepared and served food items according to safety and hygiene standards.
  • Operated kitchen equipment and maintained cleanliness of workstations.
  • Assisted in inventory management, ensuring proper stock levels of supplies.
  • Collaborated with team members to deliver high-quality customer service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Cleaned and organized kitchen, dining and service areas.

Customer Service Representative

Equiniti
08.2019 - 02.2021
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Processed orders and returns accurately, ensuring timely completion of transactions.
  • Assisted in training new team members on customer service protocols and system navigation.
  • Maintained knowledge of product offerings to provide informed recommendations to customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

JC Penny Co
06.2017 - 07.2019
  • Managed high-volume calls while maintaining professionalism and composure under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School Diploma -

North Division High School
Milwaukee, WI

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Active listening
  • Customer service
  • Call center experience
  • Professional telephone demeanor

Timeline

Caregiver

Gentle Hands Home Care
12.2023 - 06.2025

Food Service Worker

Aramark
03.2021 - 11.2023

Customer Service Representative

Equiniti
08.2019 - 02.2021

Customer Service Representative

JC Penny Co
06.2017 - 07.2019

High School Diploma -

North Division High School

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