Summary
Overview
Work History
Education
Skills
Timeline
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Lashonda Williams

Dallas,United States

Summary

Diligent logistics professional with proven expertise in shipment coordination and team leadership at Hub Group. Skilled in task delegation and documentation preparation, I consistently optimize workflows and enhance operational efficiency. My strong conflict resolution abilities and proficiency in MS Word ensure exceptional customer service and seamless logistics management.

Overview

22
22
years of professional experience

Work History

Wholesale Coordinator

BuDhaGirl
Dallas, TX
10.2024 - Current
  • Oversaw shipment packing, loading and delivery scheduling.
  • Organized shipments through FedEx, UPS and USPS carrier systems.
  • Prepared and submitted documentation for completed orders.
  • Coordinated work schedules and assigned duties, managing personnel and materials to meet workload.
  • Monitored inventory levels, placed orders and tracked deliveries from vendors.
  • Prepared documents such as purchase orders, change requests, contract amendments and payment authorizations.
  • Coordinated with suppliers to ensure timely delivery of products.

Lead Warehouse Coordinator

Hub Group/TAGG Logistics
Dallas, TX
05.2021 - 10.2024
  • Oversaw shipment packing, loading and delivery scheduling.
  • Organized shipments through FedEx, UPS and USPS carrier systems.
  • Prepared and submitted documentation for completed orders.
  • Managed shipment logistics, including negotiating freight prices with vendors and arranging transport of goods.
  • Inspected freight, determined workflow and delegated tasks to complete specific loading sequences.
  • Coordinated work schedules and assigned duties, managing personnel and materials to meet workload.
  • Organized staff meetings to define goals, discuss workflow and resolve issues.
  • Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills.
  • Oversaw task completion and evaluated quality throughout workflow process.
  • Developed price quotes for products and service provided and explained service fees to customers.
  • Monitored workers and reviewed completed work for proper performance.
  • Coordinated with the logistics team to schedule shipments and optimize delivery processes.
  • Maintained a clean and organized work area by adhering to established safety guidelines at all times.
  • Reviewed supplies inventory levels and purchased necessary items.

Customer Service Office Associate

FedEx Office
Dallas, United States
10.2019 - 05.2021
  • Created and entered enrollment applications for new consumers in company database.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Gathered and verified required customer information for tracking purposes.
  • Conferred with customers by telephone or in-person to provide information about products or services.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Set up customer accounts in system and updated details to reflect current information.

Process Associate

Genpact
Richardson, United States
07.2019 - 07.2020
  • Prioritized, organized and accomplished assigned process work.
  • Designed and executed optimization projects to enhance processes.
  • Utilized tools and resources to address and resolve client inquiries.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Air Cargo Handler

FedEx Express
Dallas, United States
10.2016 - 07.2019
  • Lifted up to 75 pounds by hand and moved heavier loads by safely operating forklifts and motorized pallet jacks.
  • Examined freight handling for discrepancies to adhere to safety measures.
  • Measured weights and sizes to follow required standards in transporting freight.
  • Documented daily volumes, locations and conditions for reliable recordkeeping.
  • Prepared orders, picking material and staging product for smooth loading.
  • Managed efficient cargo sorting, routing items to correct destination or storage location.
  • Routed freight accurately by adding labels and processing related paperwork.

Administrative Scheduler

PowerTech Propellers
Shreveport, Louisiana
05.2003 - 06.2019
  • Proofread and edited documents and reports for staff.
  • Offered professional first impression to visitors and callers and gave knowledgeable assistance.
  • Compiled records, materials and forms needed to handle different requests.
  • Organized and updated file systems, keeping records easily retrievable.
  • Ordered, dispensed and organized office supplies for team use.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05-1995

Some College (No Degree) - Health Care Administration

Concorde Career College
Dallas, TX, United States

Skills

  • Task delegation
  • Workflow coordination
  • Logistics management
  • Team leadership
  • Task prioritization
  • MS Word
  • Written communication
  • Math competency
  • Conflict resolution
  • Shipment coordination
  • Documentation preparation
  • Order processing
  • Customer service

Timeline

Wholesale Coordinator

BuDhaGirl
10.2024 - Current

Lead Warehouse Coordinator

Hub Group/TAGG Logistics
05.2021 - 10.2024

Customer Service Office Associate

FedEx Office
10.2019 - 05.2021

Process Associate

Genpact
07.2019 - 07.2020

Air Cargo Handler

FedEx Express
10.2016 - 07.2019

Administrative Scheduler

PowerTech Propellers
05.2003 - 06.2019

High School Diploma -

Fair Park High School

Some College (No Degree) - Health Care Administration

Concorde Career College

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Lashonda Williams