LaShonda A. Wilson
Houston,TX
Summary
Proactive Caregiver, Notary Signing Agent, Customer Resolution Specialist, Broker Assistant, and Mortgage Specialist with extensive experience in client advocacy, document management, and financial guidance. Skilled in promoting client well-being, reducing document errors, and enhancing customer satisfaction. Bringing strong relationship-building capabilities and a commitment to advancing career opportunities.
Overview
30
30
years of professional experience
Work History
Caregiver
Family Members
03.2017 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Notary Signing Agent
Kitt Wilson Services
11.2009 - 10.2024
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
Customer Resolution Specialist
Sutherland Global Mortgage Services
09.2016 - 03.2017
- Spearheaded initiatives aimed at improving overall customer experience, leading to higher retention rates.
- Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
Broker Assistant
Ulysses S Dotson & Associates
08.1994 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with industry software system to maintain readiness for future mailings.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Researched land, property and market values to complete estimations.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
Mortgage Specialist
Global Financial Mortgage
02.2001 - 01.2008
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
Education
Certification - Real Estate
Houston Community College
Houston, TXCertification - Business Administration
Wharton Jr. College
Richmond, TXCertification - Community Health Worker
Northeast Training - MJ Training Center
Houston, TX09.2025
Skills
- Follow-up Coordination
- File Organization
- Data entry proficiency
- Real estate knowledge
- Compliance requirements
- Business relationship building
- Credit score understanding
- Compliance adherence
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- Patient Management
Timeline
Caregiver
Family Members
03.2017 - 10.2023
Customer Resolution Specialist
Sutherland Global Mortgage Services
09.2016 - 03.2017
Notary Signing Agent
Kitt Wilson Services
11.2009 - 10.2024
Mortgage Specialist
Global Financial Mortgage
02.2001 - 01.2008
Broker Assistant
Ulysses S Dotson & Associates
08.1994 - Current
Certification - Real Estate
Houston Community College
Certification - Business Administration
Wharton Jr. College
Certification - Community Health Worker
Northeast Training - MJ Training Center
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