Lashonda K. Scott
Atlanta,GA
Summary
Versatile Assistant General Manager with Twelve years of experience overseeing daily Optical operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Eyeglass Manager
America's Best Contacts & Eyeglasses
Marietta, GA
06.2010 - Current
- Provide office support services in order to ensure efficiency and effectiveness within the office.
- Experience with patient check in, check out and insurance verification.
- Answer all incoming calls, re-direct calls as appropriate and take adequate messages when required.
- Schedule and confirm appointments, follow-up visits and I&R classes.
- Oversaw computer database and physical filing system.
- Files all patient records daily and pull files for next business day.
- Operate SDS, POS and Iris2 system.
- Ensure all intra-web functions are done daily including cancelled jobs, backorders list and problem jobs.
- Notify patients when eyeglasses and contacts lenses are ready.
- Assist with dispensing eyeglasses and contact lenses to patients.
- Oversaw instruction to customers on insertion and removal of contact lenses.
- Resolved problems promptly to elevate customer approval.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Performed pricing and estimates based on customer needs and requirements.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Environmental Safety/Transportation Coordinator
Kennesaw State University
Kennesaw, GA
11.2005 - 01.2007
- Assist with developing and implementing programs for faculty and staff.
- Develop policies and programs to assist the division in Hazardous Material Management.
- Manage various programs aimed at increasing awareness of problems created by traffic congestion and implementing alternatives to SOV trips.
- Develop relationships with other public and private transportation oriented programs.
- Prepared future grant proposals for commuters, transportation funds and reconciled monthly expenditures.
- Maintain records of customer information in excel documents and also filed hard copies
- Verified customer accounts from carpool passes and sale of CCT passes
- Received incoming telephone calls, faxes, and emails from concerned customers about various information regarding safety and transportation issues
- Followed up with customers on request and made sure issues were resolved.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Provided timely transportation of diverse clients to healthcare facilities.
- Researched affordable transportation methods and performed safety audits on equipment.
- Researched affordable transportation methods and performed safety audits on equipment.
Education
Certificate - Medical Office Expert - Medical Coding & Billing
Javelin Technical Training Center
Atlanta, GA06.2010
Bachelor of Science - Business Administration Management
Alcorn State University
Lorman, MS05.2005
Skills
- QUALIFICATIONS & SKILLS
- ICD/CPT Coding Medical Terminology Data Entry/10-Key
- Anatomy & Physiology Insurance Claims Processing Medical Collections
- MediSoft Medical Records, Ethics & HIPAA Computerized Scheduling
- QuickBooks Microsoft Office Suite Office Administration
- Administrative Management
- Records Organization and Management
- Training and Development Skills
- Performance Monitoring and Evaluation
- Personnel Scheduling
- Suggestive Selling
- Word Processing
- Eyeglass Fittings
- Front Office Operations
- POS Inventory System Operation
- Money Handling
Certification
- Certified Optometric Technician, National Vision -
Timeline
Assistant Eyeglass Manager
America's Best Contacts & Eyeglasses
06.2010 - Current
Environmental Safety/Transportation Coordinator
Kennesaw State University
11.2005 - 01.2007
Certificate - Medical Office Expert - Medical Coding & Billing
Javelin Technical Training Center
Bachelor of Science - Business Administration Management
Alcorn State University
- Certified Optometric Technician, National Vision -
Similar Profiles
NEJAT MOHAMMEDNEJAT MOHAMMED
Optometric Technician at America's Best Contacts And GlassesOptometric Technician at America's Best Contacts And Glasses
Nicole IsaacNicole Isaac
Optician at America's Best Eyeglasses & ContactsOptician at America's Best Eyeglasses & Contacts
Andy Molina-CamposAndy Molina-Campos
Front Desk: Receptionist at America's Best Contacts and EyeglassesFront Desk: Receptionist at America's Best Contacts and Eyeglasses