LaShonda M. Brown
Easley,SC
Summary
Customer-oriented General Manager with 29 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Zaxbys
Greenville, SC
08.2023 - Current
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Bojangles' Restaurants
Greenville, SC
07.2022 - 08.2023
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Team Leader
Sam's Club
Greenville, SC
02.2022 - 06.2022
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
General Manager
Burger King
07.2021 - 02.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Credit Manager
Kimbrell’s Furniture
01.2021 - 06.2021
- Worked with management to evaluate credit strategies and develop improvements.
- Reviewed accounts for signs of fraud and non-payment issues.
- Submitted delinquent accounts to collections department or outside resources.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Verified accuracy of 30 credit accounts monthly.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
General Manager
Burger King
06.2019 - 01.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
General Manager
McDonalds
06.2018 - 06.2019
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Store Manager
Outlaw Enterprise (kFC)
07.2016 - 06.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Jeniel llc (Bojangles)
08.2014 - 07.2016
- Directed and trained all staff members and evaluated them in order to develop quality staff members
- Maintained the inventory as well as ordered all materials needed to provide the best customer experience
- Completed monthly budgets to be able to maintain a successful business as well as a profitable one
- Hired all staff for new location
- Maintained 100% health scores with the Department of Health
- Select
Education
Diploma - Academic/Cosmetology
Dillon High School
Dillon, SC01.1995
Bachelors of Science -
University of Phoenix
Skills
- Supervision and training
- Performance improvements
- Profit and loss accountability
- Top talent recruiting, hiring and retention
- Client relations
- Leadership and team building
- Communication skills
- Customer experiences
Timeline
General Manager
Zaxbys
08.2023 - Current
General Manager
Bojangles' Restaurants
07.2022 - 08.2023
Team Leader
Sam's Club
02.2022 - 06.2022
General Manager
Burger King
07.2021 - 02.2022
Credit Manager
Kimbrell’s Furniture
01.2021 - 06.2021
General Manager
Burger King
06.2019 - 01.2021
General Manager
McDonalds
06.2018 - 06.2019
Store Manager
Outlaw Enterprise (kFC)
07.2016 - 06.2018
Store Manager
Jeniel llc (Bojangles)
08.2014 - 07.2016
Diploma - Academic/Cosmetology
Dillon High School
Bachelors of Science -
University of Phoenix
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