Lashondra Crockham
Gilbert,LA
Summary
Dynamic Crew Leader with proven expertise at Sonic Drive In, excelling in team management and customer satisfaction. Skilled in optimizing workflows and training new hires, I effectively reduced waste through strategic inventory practices. Committed to safety and quality, I foster a collaborative environment that enhances service excellence and operational efficiency.
Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.
Knowledgeable [Desired Position] with proven ability to lead teams effectively and ensure smooth project execution. Demonstrated success in coordinating tasks and managing schedules to meet deadlines. Skilled in fostering teamwork and resolving conflicts, enhancing overall productivity and morale.
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
18
18
years of professional experience
Work History
Crew Leader
Sonic Drive In
09.2007 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new crew members on service protocols and equipment usage.
- Optimized workflow by implementing efficient task delegation among team members.
- Managed inventory levels, reducing waste through strategic ordering practices.
- Enforced compliance with health regulations, maintaining a clean and safe environment.
- Monitored customer satisfaction, addressing concerns promptly to enhance experience.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Deli Clerk
Super One Foods
04.2017 - 02.2018
- Prepared and packaged deli products to ensure quality and freshness for customers.
- Assisted customers with product selection, providing knowledgeable recommendations and excellent service.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
- Operated slicing and packaging equipment efficiently, ensuring optimal workflow during peak hours.
- Resolved customer inquiries and complaints swiftly, fostering positive shopping experiences within the store.
- Collaborated with management to implement promotional displays, increasing visibility of deli offerings.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LASkills
- Crew oversight
- Line management
- Work task assignments
- Team player
- Attention to detail
- Punctual and dependable
- Material safety data sheets
- Motivation techniques
- Safety guidelines
- Multitasking and organization
- Crew management
- New hire training
- Equipment maintenance
- Issue troubleshooting
- Safety protocols and procedures
- Documentation and reporting
- Team management
- Delegating work
- Equipment inspection
- Quality control
- Rational Decision-making
- Product knowledge
- Customer relationship management (CRM)
- Project planning
- Multitasking Abilities
- Physical strength and stamina
- Physical agility and coordination
- Time management
- Teamwork
- Punctuality
Timeline
Deli Clerk
Super One Foods
04.2017 - 02.2018
Crew Leader
Sonic Drive In
09.2007 - Current
High School Diploma -
Franklin Parish High School