LaShondra Gibson
Bartow,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Roadside Assistance Dispatcher
Arise Virtual Solutions Inc.
Miramar, FL
01.2024 - Current
- Attended ongoing training sessions related to new products or technologies that may be utilized in providing roadside assistance services.
- Managed a team of roadside technicians ensuring they had the necessary resources to complete assigned tasks.
- Provided accurate estimated times of arrival for roadside assistance services.
- Maintained up-to-date knowledge of local roadways, construction zones, and traffic patterns affecting travel times.
- Tracked progress of each call using GPS navigation systems and updated customers accordingly.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
- Recorded customer information, service requests, and responses in computer system.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
Security Officer
LASHONDRA GIBSON
Bartow, FL
10.2022 - 10.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Searched individuals and baggage for weapons and other prohibited items.
- Investigated all reported incidents of theft or vandalism on premises.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2019
Skills
- Stress Tolerance
- Geographical Knowledge
- Customer Relationship Management
- Dispatch Recordkeeping
- Customer Service
- Distance Estimation
- Interpersonal Communication
- Effective Communications
- Training and Development
- Self Motivation
- Attention to Detail
- Multitasking
- Time Management Abilities
- Reliability
- Adaptability and Flexibility
- Continuous Improvement
- Goal Setting
- Verifying Coverage
- Task Prioritization
- Problem-Solving Abilities
Timeline
Roadside Assistance Dispatcher
Arise Virtual Solutions Inc.
01.2024 - Current
Security Officer
LASHONDRA GIBSON
10.2022 - 10.2023
High School Diploma -
Penn Foster Career School