Lashondra Harris
Bainbridge,GA
Summary
Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Overview
10
10
years of professional experience
Work History
LPN
Florida State Hospital
05.2021 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments, and assisted with procedures.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Obtained patient vital signs and input/output measurements from inpatients.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Certified Nursing Assistant
Heritage Healthcare
01.2021 - 05.2022
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 30+ residents under long-term care.
Customer Service Representative
Amazon
08.2015 - 01.2021
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Nursing
Bainbridge Technical College
Bainbridge, GA12-2022
Skills
- Tracheostomy care
- Post operative care
- Clinical decision making
- Nursing ethics
- IV therapy
- Infection control
- Medical equipment operation
- Diagnostic testing
- Lab specimen collection
- Behavioral health
- Pre-operative care
- Disease prevention
- Medication administration
- Vital signs monitoring
- Ethics protocol adherence
- Specimen handling
- Pharmaceutical sponsor compliance
- Study monitoring
- Database organization
- Ethics committee guidelines
- Medical device testing
- Patient recruitment assistance
- Good clinical practice
- Participant screening
- Informed consent
- Adverse event tracking
- Laboratory results management
- Specimen collections
- Data analysis
- Records maintenance
Languages
English
Full Professional
Timeline
LPN
Florida State Hospital
05.2021 - Current
Certified Nursing Assistant
Heritage Healthcare
01.2021 - 05.2022
Customer Service Representative
Amazon
08.2015 - 01.2021
No Degree - Nursing
Bainbridge Technical College
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