La'Shondra Johnson
Birmingham,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Manager/Center Manager
Hopebridge Autism Therapy Center
02.2022 - 12.2022
- Conducted frequent clinic walk-throughs to maintain a safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance, and policies and procedures managing the annual budget, and supervising 35 to 40 employees. Managed and supervised 30 kids. Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Provided clinic manager reports.
- Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic, using appropriate organizational/priority-setting skills.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Fostered the goals of team building with clinic staff.
- Removed trash and straightened counters to keep areas clean and neat.
- Reviewed budget variances weekly and monthly budget variances.
- Assisted Clinical Director with development activities associated with building a successful pediatrics outpatient clinic.
- Submit budget analysis quarterly to Controller.
- Reported medical as well as clerical equipment problems and/ or service as needed.
- Coordinated Hopebridge's clinic-specific orientation for staff.
- Performed therapist clinic orientations.
- Monitored staffing and attendance in compliance with Hopebridge's standards.
- Supervised, hired, transferred, promoted, and assigned rewards, counseled, disciplined, and discharged appropriate employees of the clinic.
- Attended weekly meetings and training as requested.
- Prepared and monitored clinic payroll per policy.
- Completed Hr I9 documentation.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Approved payroll and PTO.
- Monitored Overtime.
- Managed staff schedule.
- Worked with systems Salesforce and Paylocity.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Financial Counselor
UAB Highlands
12.2019 - 02.2022
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Taught basics of credit improvement, money management and asset building for low- to middle-income clients.
- Stayed up-to-date on financial products and consumer rights.
- Taught small group classes on personal financial management as part of community outreach.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Meticulously documented all details regarding contact with patients, providers and other individuals in system using AccuReg, PatientCo, Helpquest, Firstnet, IDX, and Impact/Powerchart.
- Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Assessed client's financial situation and explored background through one-on-one interview process.
Admissions Coordinator/Patient EncounterSpecialist
UAB System Throughout Alabama / Temp Service
10.2018 - 12.2019
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping, and faxing for the admissions office.
- Completed & obtained required pre-certification, credit referral, or deposit collection.
- Completed Medicare Compliance and obtained ABN.
- Knowledge of all Federal, State, and local Laws.
- Scheduled and check patients in/out of the clinic and perform patient follow-ups as necessary.
- Entered demographic, insurance, and charge data into the system.
- Oversaw inpatient and outpatient functions.
- Completed preliminary paperwork for incoming and outgoing patients.
Office Manager/Human Resources Manager
Lorna Road Chiropractic & Wellness Center
03.2016 - 09.2018
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Completed bi-weekly payroll for 12 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection, and reporting functions for office generating annually.
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
- Arranged corporate and office conferences for company employees and guests.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Completed bi-weekly payroll for 15 employees.
- Approved payroll and PTO
Assistant Store Manager
Citi Trends
05.2013 - 03.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
MBA - Healthcare Management & Human Resources
Herzing University
Birmingham, AL04.2022
Bachelor of Science - Homeland Security & Public Safety
Herzing University
Birmingham, AL12.2009
Skills
- Data Entry
- Budget & Sales Forecasting
- Employee Recruitment and Hiring
- Operational Records Maintenance
- Human Resources Management
- Salesforce
- Financial Statement Analysis
- Project & Operations Management
- Healthcare Administration
- Business & Labor Law
- Health Information Management
- Leadership & Organizational Behavior
- Onboarding And Training
- Leading Teams
- Strong Problem-Solving Skills
- Financial Operations Oversight
Certification
CPR/ADE/First-Aid
March 2022 to March 2024
Bloodborne Pathogens
March 2022 to March 2024
Timeline
Clinic Manager/Center Manager
Hopebridge Autism Therapy Center
02.2022 - 12.2022
Financial Counselor
UAB Highlands
12.2019 - 02.2022
Admissions Coordinator/Patient EncounterSpecialist
UAB System Throughout Alabama / Temp Service
10.2018 - 12.2019
Office Manager/Human Resources Manager
Lorna Road Chiropractic & Wellness Center
03.2016 - 09.2018
Assistant Store Manager
Citi Trends
05.2013 - 03.2018
MBA - Healthcare Management & Human Resources
Herzing University
Bachelor of Science - Homeland Security & Public Safety
Herzing University
Similar Profiles
Julian PayeJulian Paye
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Trenity ColemanTrenity Coleman
Center Manager at Hopebridge Autism Therapy CenterCenter Manager at Hopebridge Autism Therapy Center
Jessica MartinezJessica Martinez
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Noelle RileyNoelle Riley
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Denise BurrellDenise Burrell
Customer Service Manager at PublixCustomer Service Manager at Publix