Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShondra Taylor

107 Cazer Ln.,MS

Summary

Friendly and organized Medical Front Desk professional with years of experience in both front desk, reception, and surgical scheduling. Skilled in patient check-in/out, insurance verification, EMR systems, and providing compassionate customer service. Seeking to contribute my knowledge, professionalism, and dedication to a busy and supportive healthcare team.

Overview

13
13
years of professional experience

Work History

Insurance Coordinator

Baptist Medical Group
04.2023 - 05.2025
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Verified insurance and communicated coverage to staff and patients.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Collected premiums and issued accurate receipts.
  • Posted payments to accounts and maintained records.
  • Calculated adjustments, premiums and refunds.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Surgery Scheduler/Front Desk Medical Receptionist

Woodlands Pain Institute
05.2016 - 06.2022
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Processed medical insurance claims and payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Customer Service Representative

Humana
10.2012 - 05.2016
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Northwest Rankin High School
Flowood

Skills

  • Microsoft office
  • ICD-10 coding
  • Insurance verification and Authorizations
  • CPT coding
  • Multi-task management
  • Microsoft Office(Word,Excel,Outlook)
  • Customer Service Excellence
  • Multi-Line Phone Systems
  • EMR

Timeline

Insurance Coordinator

Baptist Medical Group
04.2023 - 05.2025

Surgery Scheduler/Front Desk Medical Receptionist

Woodlands Pain Institute
05.2016 - 06.2022

Customer Service Representative

Humana
10.2012 - 05.2016

High School Diploma -

Northwest Rankin High School

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