LaShone Gregory
Newport News,VA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
Retail Associate
VaABC
Newport News, VA
09.2020 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Process licensee order per ABC guidelines for local vendors.
- Tracked inventory levels for restocking purposes.
- Resolved customer complaints in a professional manner.
- Operated cash register to process payments from customers.
Contract Driver
TNT Transportation and Leasing
Glen Allen, VA
08.2017 - 07.2019
- Maintained accurate logbook of all trip activities, including pickups, deliveries, mileage, fuel usage, and any other required information.
- Performed daily pre-trip and post-trip inspections of vehicle systems and equipment to ensure proper functioning.
- Adhered to all applicable traffic laws while operating vehicles on public roads or highways.
- Refueled trucks as needed throughout the day using appropriate fueling techniques.
- Complied with traffic regulations to safely operate vehicles.
- Operated company van for transport of special needs students in Chesapeake, Va Beach and surrounding cities.
Customer Service Representative
West Teleservices Corporation
Hampton, VA
10.2006 - 10.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Processed inquiries and applications for AARP/Medicare Part D Supplemental Insurance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Appointment Scheduler
Center For Women's Health
Newport News, VA
04.2004 - 03.2005
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Reviewed patient medical history documents prior to appointment scheduling.
- Utilized various software programs such as Microsoft Office Suite for reporting purposes.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
Commissary Support Clerk
DECA Ft. Eustis- Ft. Monroe
Ft Eustis, VA
12.1997 - 08.2003
- Responded to customer inquiries regarding product availability, pricing and order status.
- Processed customer orders by verifying, entering and tracking them in the system.
- Resolved customer complaints in a timely manner and documented all interactions with customers accurately.
- Developed strong relationships with clients through effective communication and follow-up procedures.
- Performed data entry tasks such as updating customer information in the system.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Handled incoming calls from customers seeking assistance with ordering, billing or technical issues.
- Organized files and documents related to customer service activities.
- Upgraded existing accounts for customers who requested additional features or services.
- Created new accounts for new customers based on their requirements.
- Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Inventoried and ordered materials, supplies and services.
Voucher Examiner
DeCA East Service Center
Fort Lee, VA
02.1989 - 12.1997
- Reviewed and processed vouchers for payment accuracy and compliance with applicable laws, regulations, and policies.
- Verified the authenticity of documents to ensure compliance with established procedures.
- Evaluated requests for payments against available documentation and budget restrictions.
- Identified discrepancies in invoices or other financial documents and resolved them accordingly.
- Compiled data from multiple sources to create reports on voucher processing activities.
- Ensured that all required forms were completed accurately before authorizing payments.
- Researched vendor information prior to processing invoices for payment.
- Investigated purchase orders not received by vendors within expected timelines.
- Matched orders with invoices and recorded required information.
Warehouse Worker
Defense Depot Richmond Va
Richmond, VA
07.1985 - 02.1989
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Investigated any reported problems regarding shipping errors or damages.
Education
Associate of Applied Science - Medical Assisting
ECPI-MCI
Newport News, VA12-2009
Skills
- Loss Prevention
- Cash Register Operation
- Verbal and Written Communication
- Cleaning and Sanitizing
- Customer Service
- Product Merchandising
- Order Processing
- Money Handling
- Display Setup
- Product Promotions
- Retail Sales
- Conflict Resolution
- Problem-Solving
- Customer Assistance
- Product Recommendations
- Stocking and Receiving
- Teamwork
- POS System Operation
- Retail Store Operations
- Cash Handling
- Interpersonal and Written Communication
- Suggestive Selling
- Positive and Professional
- Product Knowledge
Timeline
Retail Associate
VaABC
09.2020 - Current
Contract Driver
TNT Transportation and Leasing
08.2017 - 07.2019
Customer Service Representative
West Teleservices Corporation
10.2006 - 10.2008
Appointment Scheduler
Center For Women's Health
04.2004 - 03.2005
Commissary Support Clerk
DECA Ft. Eustis- Ft. Monroe
12.1997 - 08.2003
Voucher Examiner
DeCA East Service Center
02.1989 - 12.1997
Warehouse Worker
Defense Depot Richmond Va
07.1985 - 02.1989
Associate of Applied Science - Medical Assisting
ECPI-MCI