Lashone Hempfield
Columbia,MO
Summary
Experienced professional with a strong work ethic and commitment to exceptional customer service. Skilled in training staff, developing efficient care plans, and fostering collaboration in patient care environments to improve service delivery and patient satisfaction.
Experienced with providing compassionate and patient-centered support. Utilizes effective communication and empathy to address individual needs and enhance quality of life. Knowledge of safety protocols and personal care procedures, ensuring secure and nurturing environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Aide
Fulton State Hospital
Fulton, MO
09.2023 - Current
- Assisted patients with daily living activities, fostering independence and dignity.
- Monitored patient behaviors, providing timely reports to healthcare staff for effective care adjustments.
- Maintained a clean and safe environment, adhering to health and safety regulations consistently.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Trained new staff on best practices for patient care and safety protocols effectively.
- Provided emotional support to patients, enhancing their overall well-being and comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Service Manager
Ms. Kim's Fish & Chicken Shack
Fulton, MO
03.2017 - 06.2024
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance performance and service quality.
- Developed and implemented standard operating procedures for team efficiency.
- Resolved customer complaints promptly, improving overall guest experience.
- Collaborated with management on strategic initiatives to improve operational efficiency.
- Met with customers to discuss service needs and offer available solutions.
Server
Olive Garden Restaurant
Columbia, MO
08.2022 - 04.2023
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with kitchen staff to expedite food preparation and streamline service flow.
- Trained new team members on menu items and service protocols, enhancing team efficiency.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Monitored guest needs throughout dining experience, proactively addressing concerns to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Nursing Assistant
Tiger Place
Columbia, MO
08.2021 - 02.2022
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Monitored vital signs, documenting changes to inform care plans.
- Collaborated with nursing staff to implement patient care strategies effectively.
- Educated patients and families on health management, promoting understanding and compliance.
- Responded promptly to patient needs, enhancing overall satisfaction with care services.
- Supported rehabilitation exercises under supervision, aiding recovery processes.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Education
High School Diploma -
Fulton High School
Fulton, MDSkills
- Elderly care
- Compassionate caregiving
- Housekeeping tasks
- Dementia care
- Medical documentation
- CPR certified
- Daily living support
- Patient care
- First aid and safety
- Direct patient care
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
Certified nurse assist
Timeline
Direct Care Aide
Fulton State Hospital
09.2023 - Current
Server
Olive Garden Restaurant
08.2022 - 04.2023
Nursing Assistant
Tiger Place
08.2021 - 02.2022
Service Manager
Ms. Kim's Fish & Chicken Shack
03.2017 - 06.2024
High School Diploma -
Fulton High School