Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashonia Pennix

Chicago,IL

Summary

Driven management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, record-keeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong with ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Independent Contractor Driver

FTD Services LLC
Chicago, IL
10.2023 - Current
  • Deliver packages efficiently, ensuring timely arrivals and customers satisfaction.
  • Maintain accurate records of deliveries and mileage, enhancing operational transparency.
  • Communicate effectively with dispatchers to optimize delivery routes and reduce delays.
  • Handle customer inquiries and issues professionally, improving overall service quality.
  • Streamlined office processes, enhancing productively through effective task management.
  • Enhanced delivery efficiency by optimizing routes, ensuring prompt service.

Behavioral Health Manager

Hope & Haven Family Services LLC
Mesa, AZ
08.2020 - 09.2020
  • Enhanced patients’ outcome with tailored treatment plans, reducing, and improving quality.
  • Implemented new protocols significantly lowering patients relapse rates and boosting overall quality standards.
  • Led staff training sessions, elevating team skills and maintaining high service standards.
  • Analyzed patient data to identify trends, resulting in more effective intervention strategies.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situation.
  • Coached, mentored and trained team members in order to improve their job performance.

Assembly Line Manager

Ford Motor Company
Chicago, IL
01.2014 - 08.2020
  • Managed assembly line operations, ensuring timely production and quality control, leading to reduction in defects.
  • Enhanced assembly efficiency by ensuring top-quality production.
  • Oversaw quality control, reducing production errors by meticulous supervision.
  • Pioneered process improvements in assembly line operations, boosting output.
  • Fostered a collaborative team environment, enhancing work satisfaction and productivity.
  • Managed assembly line operations, ensuring timely production and quality control, leading to reduction in defects.
  • Enhanced assembly efficiency by ensuring top quality production.
  • Oversaw quality control, reducing production errors by meticulous supervision.
  • Pioneered process improvements in assembly line operations, boosting output.
  • Fostered a collaborative team environment, enhancing work satisfaction and productivity.

Sales Agent Representative

Tele Tech (TTEC)
Remote
10.2011 - 01.2014
  • Developed and implemented strategies to increase customer base.
  • Provided customers with product information and advice on selection, use, and care of products.
  • Maintained strong relationships with existing clients by providing excellent customer service.
  • Created reports detailing weekly and monthly performance metrics related to sales goals achieved. Handled customer inquiries and sales, achieving high satisfaction scores and surpassing sale targets.
  • Resolved complex customers issues, enhancing customer loyalty and retention rates.
  • Collaborated with team members to develop effective sales strategies, resulting in increased revenue.
  • Analyzed customers feedback to refine sales tactics, embracing team performance.
  • Boosted team revenue by strategizing effective sales techniques.
  • Fostered team collaboration to refine sales approaches and boost performance.
  • Exceeded customer satisfaction targets through proactive service and issue resolution.

Billing

Teleperformance Company
Chicago, IL
07.2012 - 01.2014
  • Received billing inquiries and disputes, ensuring customer satisfaction and retention.
  • Processed over 200 billing transactions daily, maintaining accuracy and efficiency.
  • Collaborated with team to streamline billing procedures, reducing process time.
  • Identified and corrected billing errors, reports and management, enhancing financial oversight.
  • Optimized billing processes, enhancing customer satisfaction and reducing errors.
  • Analyzed billing system updates to ensure compliance with financial regulations.

Education

High School Diploma -

South Shore High School
Chicago, IL
06-1995

Skills

  • Client Relationship Building
  • Safety Compliance
  • Operations Oversight
  • Scheduling
  • Customer Support
  • Resources Allocation
  • Written Communication
  • Decision-Making
  • Time Management
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Problem-solving abilities
  • Experience in leadership
  • Continuous Improvement
  • Professional Demeanor
  • Organizational Skills
  • Excellent Communication
  • Adaptability
  • Reliability
  • Problem-solving aptitude
  • Improvement plan knowledge
  • Multitasking
  • Team Collaboration
  • Interpersonal Skills
  • Issue Research
  • Professionalism
  • Relationship Building
  • Goal Setting

Certification

  • HIPPA
  • Bloodborne Pathogen
  • TSA

Timeline

Independent Contractor Driver

FTD Services LLC
10.2023 - Current

Behavioral Health Manager

Hope & Haven Family Services LLC
08.2020 - 09.2020

Assembly Line Manager

Ford Motor Company
01.2014 - 08.2020

Billing

Teleperformance Company
07.2012 - 01.2014

Sales Agent Representative

Tele Tech (TTEC)
10.2011 - 01.2014

High School Diploma -

South Shore High School
Lashonia Pennix
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