Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashonna Harris

Markham

Summary

Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented team leader and manager with excellent problem-solving and relationship-building skills. Friendly and positive casino team leader bringing 25 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Focused Relief Manager accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Casino Relief Shift Manager

Harrah's Casino
04.2012 - Current
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Streamlined dealer rotation schedules for greater efficiency and improved team morale. Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.

Table Games Dealer

Ameristar Casino
01.2002 - 03.2012
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Developed strong relationships with regular guests, resulting in increased loyalty and repeat visits to the casino.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.

Table Games Dealer

Empress/Horseshoe Casino
04.1999 - 07.2001


  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

Associate In Arts - Sociology

South Suburban College of Cook County
South Holland, IL
06.2021

Sociology

Eastern Illinois University
Charleston, IL
06.1996

Skills

  • Table game operation Game knowledge
  • Exceptional leadership Resolving Complaints Greeting guests
  • Leading employees
  • Professional Demeanor Adaptability
  • Decision-Making Team motivation
  • Task Prioritization
  • Reliability Multitasking
  • Adaptability and Flexibility
  • Professionalism
  • Operations Monitoring

Timeline

Casino Relief Shift Manager

Harrah's Casino
04.2012 - Current

Table Games Dealer

Ameristar Casino
01.2002 - 03.2012

Table Games Dealer

Empress/Horseshoe Casino
04.1999 - 07.2001

Associate In Arts - Sociology

South Suburban College of Cook County

Sociology

Eastern Illinois University
Lashonna Harris