Lashonna Sheppard
Zachary,LA
Summary
- Adept at elevating customer experiences, I leveraged active listening and critical thinking at Teleperformance to enhance client satisfaction and loyalty. My background in customer service and education, underscored by proficiency in Microsoft Excel and effective problem-solving, consistently drove positive outcomes, achieving significant improvements in customer relations and operational efficiency.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Key Talent Development Asia
01.2023 - 05.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Teleperformance
01.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Teacher
LSU Early Childhood Education Laboratory Preschool
05.2023 - 11.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Assistant Teacher
Bright Beginnings
08.2022 - 05.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Science -
Grambling State University
Grambling, LAHigh School Diploma -
Ferriday High School
Ferriday, LA05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Client Relations
Timeline
Assistant Teacher
LSU Early Childhood Education Laboratory Preschool
05.2023 - 11.2023
Customer Service Representative
Key Talent Development Asia
01.2023 - 05.2025
Customer Service Representative
Teleperformance
01.2023 - 01.2024
Assistant Teacher
Bright Beginnings
08.2022 - 05.2023
Bachelor of Science -
Grambling State University
High School Diploma -
Ferriday High School