Lashonta Dortch
Beaufort,SC
Summary
Dynamic professional with a proven track record at Beaufort Memorial Hospital, excelling in customer relations and expert problem solving. Adept at managing documentation and ensuring data accuracy, I effectively communicate critical health information while fostering strong patient relationships. Committed to enhancing operational efficiency and delivering compassionate care.
Overview
18
18
years of professional experience
Work History
Pre Arrival CSS Specialist
Beaufort Memorial Hospital
02.2013 - Current
- Validating and updating accuracy and completeness of patients' demographic information.
- Receive orders from providers to schedule procedures related to patient care. Also, schedule patients for yearly exam upon exiting exam.
- Work closely with office staff, doctors, and radiation technicians to ensure the proper codes are used and screenings are scheduled.
- Entering patient information into systems like Meditech, Athena and other relevant technologies to ensure all data is up-to-date and accurate.
- Read doctor's reports and communicate both desirable and undesirable results to patients in a compassionate way.
- Respond promptly to high-volume email inquiries, ensuring clear communication and timely resolution of patients' request.
- Process incoming and outgoing faxes, maintaining accurate records and ensuring confidentiality of sensitive documents.
Transportation Manager
On The Move Transport LLC
02.2013 - 03.2024
- Oversaw daily transportation operations, ensuring timely and efficient delivery of goods.
- Managed logistics planning, optimizing routes to reduce transit times and costs.
- Developed and implemented safety protocols, enhancing compliance with industry regulations.
- Coordinated with freight carriers, negotiating contracts to secure favorable terms and rates.
- Ensured that driver back haul related activity was properly planned and dispatched in a cost- effective and time-saving manner.
- Executed administrative and accounting duties such as payroll, billing, and auditing.
Personal Care Assistant
Right at Home
03.2008 - 02.2013
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Developed and implemented personalized care plans in collaboration with clients and families.
- Provided companionship and emotional support, fostering strong relationships with clients.
Education
High School Diploma -
Battery Creek High School
1 Dolphin Drive06-1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Languages
English
Native or Bilingual
Interests
- Community Cleanup
Timeline
Pre Arrival CSS Specialist
Beaufort Memorial Hospital
02.2013 - Current
Transportation Manager
On The Move Transport LLC
02.2013 - 03.2024
Personal Care Assistant
Right at Home
03.2008 - 02.2013
High School Diploma -
Battery Creek High School