LaShontra Cobbs
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coast Professional Inc.
West Monroe, LA
11.2023 - Current
- Assisted customers with inquiries regarding account status and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using company-specific software systems.
- Managed collection procedures for overdue student loans and accounts.
- Communicated with borrowers to establish payment plans and resolve inquiries.
- Educated borrowers on repayment options and consequences of defaulting on loans.
Independent Adjuster
Pilot Catastrophe Services Inc
Mobile, AL
11.2022 - 06.2023
- Review claim details, coverage limits, estimated and all associated charges to confirm Total Loss evaluation.
- Investigate, evaluating, and negotiating claims to reach a fair and equitable settlement.
- Communicate with Lien Holders, Body Shops, Tow Facilities, and over vendors to secure information needed to bring claim to a conclusion.
- Negotiates settlement of claims with insured, claimants, and attorneys while follow established authority settlement authority.
PROPERTY AND CASUALTY DESK ADJUSTER
GEICO INSURANCE COMPANY
Richardson, TX
05.2018 - 08.2022
- Conducts investigations of claims to determine liability and coverage.
- Manages a caseload of assigned claims to routinely evaluate compensation.
- Work closely with attorneys, directly with first and third parties, and medical providers for injury payments.
- Always provided efficient and courteous service to customers.
- Demonstrated ability to manage multiple task while remaining adaptable and flexible.
- Define problems, collected data established facts and validated conclusions.
AUTO DESK ADJUSTER
Farm Bureau Insurance
Garland, TX
01.2018 - 05.2018
- Review claim details, coverage limits, estimated and all associated charges to confirm Total Loss evaluation.
- Investigate, evaluating, and negotiating claims to reach a fair and equitable settlement.
- Communicate with Lien Holders, Body Shops, Tow Facilities, and over vendors to secure information needed to bring claim to a conclusion.
- Negotiates settlement of claims with insured, claimants, and attorneys while follow established authority settlement authority.
Education
High School Diploma - General High School Curriculum
Richwood High School
Monroe, LASkills
- Bodily Injury Settlements Proficiency
- Time Management
- Insurance Policy Coverage Knowledge
- Knowledgeable in Xactimate
- Administering Claims
- Organizational Skills
- Property Damage Assessment
- Handling Denied Claims
- Customer education
Certification
- Adjuster Property & Casualty, Seal Of The State Of Indiana, 01/23
- Adjuster- All Lines, Texas Department of Insurance, 10/22
References
- Shamtrese Ellis, 817-807-3544
- Tammy Robinson, trobinson3@lwc.la.gov
Timeline
Customer Service Representative
Coast Professional Inc.
11.2023 - Current
Independent Adjuster
Pilot Catastrophe Services Inc
11.2022 - 06.2023
PROPERTY AND CASUALTY DESK ADJUSTER
GEICO INSURANCE COMPANY
05.2018 - 08.2022
AUTO DESK ADJUSTER
Farm Bureau Insurance
01.2018 - 05.2018
High School Diploma - General High School Curriculum
Richwood High School