LaShonya Quince
McDonough,GA
Summary
Detail-oriented and dependable administrative and customer service professional with extensive experience in tax preparation, billing and collections, client communication, and office coordination. Strong ability to manage front-desk operations, support management, maintain accurate records, and deliver exceptional service in fast-paced environments. Skilled in data entry, multi-line phone systems, scheduling, documentation, and ensuring compliance with organizational policies and federal guidelines. Seeking to contribute administrative, front-desk, and operational support skills within a growth-oriented organization.
Overview
26
26
years of professional experience
Work History
Tax Specialist
NeGasi Tax Services
03.2000 - Current
- Prepare and review documentation for individual, business, corporate, and partnership tax returns.
- Provide expert guidance on taxation issues, deductions, credits, and financial planning.
- Maintain accurate records using QuickBooks, including expenses, payroll, and financial reporting.
- Organize audit-ready documentation, ensuring strict adherence to Federal Tax Code regulations.
- Train newly hired tax preparers on software, compliance, and tax preparation procedures.
- Advise clients on financial obligations, and prepare payroll tax filings.
- Remote
Billing & Collections Specialists
Good Landing Recovery
02.2024 - 04.2024
- Performed verification of benefits (VOB) to confirm insurance eligibility and coverage.
- Processed billing claims, ensuring accurate diagnosis, and CPT coding.
- Managed collections by tracking claim denials, chargebacks, and underpayments (25–50 accounts daily).
- Submitted appeals with proper documentation to secure reimbursement.
- Posted payments using Explanation of Benefits (EOB), and maintained HIPAA compliance.
- Contract
Billing & Collections Specialists
Prosperity Billing & Solutions
07.2017 - 01.2024
- Conducted insurance verification for patient services, and reviewed eligibility.
- Processed billing data, coded claims, and ensured accuracy in CPT and diagnosis codes.
- Performed follow-up with insurance payers on denials and underpayments.
- Submitted appeals and posted payments to patient accounts based on EOB review.
- Ensured full HIPAA compliance for all patient information and documentation.
- Remote
Customer Service Agent/Dispatcher
Que DayVys Logistics
03.2020 - 12.2023
- Answered inbound calls professionally, and provided accurate service information.
- Managed and scheduled truck routes, adjusting logistics as needed.
- Communicated shipping details and special handling requests to customers and drivers.
- Prepared dispatch documents, freight bills, and invoices.
- Maintained detailed records of route changes, dispatch logs, and driver schedules.
- Evaluated contractor performance, and reviewed price proposals for cost efficiency.
- Monitored maintenance schedules, and documented customer complaints.
- Remote
Contract Specialist
University of Illinois
10.2018 - 05.2021
- Drafted, negotiated, and administered contracts in compliance with federal procurement guidelines.
- Coordinated office meetings and managed scheduling for upper management.
- Supported contractors and subcontractors with bidding requirements.
- Managed filing, scanning, copying, email correspondence, and document routing.
- Maintained inventory and ordered office supplies as needed.
- Prepared reports, amendments, and status updates for contract approvals and change orders.
Behavioral Health Technician
Teds Place
09.2013 - 03.2016
- Supervised clients and facilitated substance abuse and mental health groups.
- Conducted assessments and documented behavioral observations.
- Assisted with crisis intervention, monitored client activities, and maintained daily logs.
- Ensured a secure, safe, and supportive residential environment.
Home Health Aide
Preferred at Home Care
05.2010 - 09.2012
- Provided personal care, grooming, and meal preparation for geriatric clients.
- Documented vitals, behaviors, and treatment adherence.
- Managed errands, light housekeeping, and medication reminders.
Data Entry Clerk
Office Depot Corporate
02.2001 - 10.2007
- Entered and verified data into multiple databases for accuracy and consistency.
- Maintained organized filing systems to enhance document retrieval efficiency.
- Processed high volumes of information with attention to detail and speed.
- Collaborated with teams to streamline data entry processes and improve workflows.
- Train new-hire employees on office procedures.
Education
High School - General Studies
Santaluces High School
Lantana, FL06.1993
No Degree - Medical Billing & Coding Specialists
Florida Career College
West Palm Beach, FL12.2007
CNA, PCA, HHA - Medical
Nursing Assistant Training School
West Palm Beach, FL12-1997
Skills
- Multi-line phone system operation
- Appointment scheduling & calendar management
- Front desk reception & guest check-in
- Document preparation, filing, scanning, and faxing
- Professional email and phone communication
- Office supply management & inventory control
- Visitor management & customer service
- Meeting coordination and conference room setup
- QuickBooks, UltraTax Software
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data entry (50 WPM) & record management
- Insurance billing, coding, VOBs, EOB processing
- Contract administration and compliance
- Analytical problem solving & issue resolution
- Time management and workflow prioritization
Timeline
Billing & Collections Specialists
Good Landing Recovery
02.2024 - 04.2024
Customer Service Agent/Dispatcher
Que DayVys Logistics
03.2020 - 12.2023
Contract Specialist
University of Illinois
10.2018 - 05.2021
Billing & Collections Specialists
Prosperity Billing & Solutions
07.2017 - 01.2024
Behavioral Health Technician
Teds Place
09.2013 - 03.2016
Home Health Aide
Preferred at Home Care
05.2010 - 09.2012
Data Entry Clerk
Office Depot Corporate
02.2001 - 10.2007
Tax Specialist
NeGasi Tax Services
03.2000 - Current
High School - General Studies
Santaluces High School
No Degree - Medical Billing & Coding Specialists
Florida Career College
CNA, PCA, HHA - Medical
Nursing Assistant Training School