La'Shree Finch
Fayetteville
Summary
Operations professional with a proven track record of streamlining processes and improving operational efficiency. Recognized for strong team collaboration skills and consistently delivering results in fast-paced environments. Expertise in process optimization and problem-solving, with a flexible and dependable approach to meeting evolving demands.
Overview
16
16
years of professional experience
Work History
Claims Adjuster
Geico
04.2016 - Current
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Operations Specialist
Real Marketing Services
03.2011 - 05.2016
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Manager
McDonald's
01.2010 - 12.2011
- Managed cash operations, ensuring accuracy and efficiency in transactions.
- Maintained a clean and organized register area, enhancing customer experience.
- Collaborated with team members and communicated effectively with customers.
- Operated all necessary equipment to perform job duties efficiently.
- Adapted to various tasks as assigned by the store manager, demonstrating flexibility.
Education
Associate Degree -
Erie county community college
06.2012
High School Diploma - undefined
Sweet Home High School
Amherst, NY06.2009
Bachelor of Arts - Psychology
South University Savannah
GA05-2027
Skills
- Customer service
- Adaptability and flexibility
- Active listening
- Problem-solving
- Team collaboration
- Time management
- Complaint handling
- Problem resolution
- Data collection
- Business development
- Escalation management
- Conflict resolution
Timeline
Claims Adjuster
Geico
04.2016 - Current
Operations Specialist
Real Marketing Services
03.2011 - 05.2016
Manager
McDonald's
01.2010 - 12.2011
High School Diploma - undefined
Sweet Home High School
Associate Degree -
Erie county community college
Bachelor of Arts - Psychology
South University Savannah
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