Lashun Degay
Houston,TX
Summary
With a proven track record at Alcon Manufacturing, I excel in production line management and team leadership, significantly enhancing operational efficiency. My expertise in manufacturing best practices and recordkeeping, coupled with a knack for fostering high-performance teams, has consistently driven productivity improvements and cost reductions.
Overview
28
28
years of professional experience
Work History
Line Coordinator
Alcon Manufacturing
Houston, TX
10.2012 - Current
- Coordinated daily operations of a production line, including scheduling and assigning tasks to employees.
- Monitored the performance of all team members on the line and provided feedback and guidance as necessary.
- Maintained accurate records of production output, quality assurance, and staff attendance.
- Resolved issues arising from workers or equipment inefficiencies in an efficient manner.
- Ensured that safety procedures were adhered to at all times by all personnel on the line.
- Developed new methods for streamlining production processes and increasing efficiency.
- Managed inventory levels to ensure sufficient stock was available at all times.
- Implemented changes to improve productivity and reduce costs wherever possible.
- Supervised employees during shift changes to ensure a smooth transition between shifts.
- Provided training for new employees on how to operate machinery safely and effectively.
- Assisted with troubleshooting any technical problems that occurred along the line.
- Investigated customer complaints related to production issues.
- Prepared reports outlining production data such as number of units produced per hour, day, week.
- Analyzed data from existing systems to identify areas of improvement in workflow processes.
- Worked closely with other departments such as Quality Assurance, Maintenance, Shipping and Receiving., when needed.
- Monitored employee morale levels and took corrective action when required.
- Enforced company policies related to attendance, dress code, safety regulations.
- Communicated regularly with management regarding progress on projects or potential issues arising along the line.
- Identified areas where cost savings could be achieved without compromising product quality or service delivery standards.
- Scheduled production deadlines in alignment with job specifications and resources.
- Developed work orders and schedules for upcoming line production projects.
- Communicated with production personnel to drive safety awareness and team goal achievement.
- Motivated line workers to maintain consistent quality and efficiency.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Insurance Claims Specialist
Benefit Recovery
Houston , TX
02.2009 - 01.2010
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Resolved customer complaints related to insurance claim processing.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Developed strategies for improving customer service standards within the department.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Processed requests for additional documentation from customers in a timely manner.
- Prepared reports summarizing claim activity for senior management review.
- Determined liability, compensability, and benefits due on each claim.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Restaurant Manager
SUBWAY®Restaurants
Orange, TX
03.1997 - 05.2002
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
Associate of Science - Health Administration
Everest College
Houston, TX09-2010
Skills
- Hand assembly operations
- Production Line Management
- Manufacturing best practices
- Precision
- Maintenance expertise
- Manufacturing operations
- Project assistance
- Scheduling and calendar management
- Recordkeeping
Timeline
Line Coordinator
Alcon Manufacturing
10.2012 - Current
Insurance Claims Specialist
Benefit Recovery
02.2009 - 01.2010
Restaurant Manager
SUBWAY®Restaurants
03.1997 - 05.2002
Associate of Science - Health Administration
Everest College
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