LaShuna Hughes
Customer Care Representative
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Care Specialist
Alliance Data Columbus Ohio
11.2015 - Current
- Verified accuracy of customer account information and updated when necessary.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted customers with reconciling the balances on their accounts and statements
- Assisted old and new employees on the assist line with questions to help customers resolve account related issues
- Directed customers to appropriate departments for additional support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients with opening and processing new accounts for customers
- Helped customers with online registration and navigation of online accounts.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Telephone Banker/Business Credit Card Specialist
Chase
10.2012 - 10.2014
- Built strong relationships with customers to increase retention and loyalty.
- Assisted customers with questions and inquiries to provide information regarding credit card and bank accounts.
- Improved understanding of financial statements, which helped in assessing risk.
- Recommended products and services to meet customers' credit card and banking needs.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Retention Specialist/Travel Agent
Affinion Group
03.2006 - 08.2012
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Business Administration
Columbus State Community College
Columbus, OHHigh School Diploma -
Springfield High School
Holland, OH06.1992
Skills
- Understanding Customer Needs
- Customer Relations
- Accurate Recordkeeping
- High-Volume Environments
- Billing Adjustments and Refunds
- Security Verification
- Problem Resolution
- Financial Transactions
- Inbound Customer Service
- Customer Service Excellence
- Policy and Procedure Adherence
- Payment Processing
Timeline
Customer Care Specialist
Alliance Data Columbus Ohio
11.2015 - Current
Telephone Banker/Business Credit Card Specialist
Chase
10.2012 - 10.2014
Retention Specialist/Travel Agent
Affinion Group
03.2006 - 08.2012
Business Administration
Columbus State Community College
High School Diploma -
Springfield High School
Similar Profiles
Laura WilliamsLaura Williams
Case Management Coordinator at Chalmers P Wylie Columbus VA, OhioCase Management Coordinator at Chalmers P Wylie Columbus VA, Ohio
Pete SkradePete Skrade
Pianist at Columbus, Ohio RestaurantsPianist at Columbus, Ohio Restaurants
Rebecca HoustonRebecca Houston
Internal Affairs Investigator at Columbus, Ohio Division Of PoliceInternal Affairs Investigator at Columbus, Ohio Division Of Police
Corey HendricksCorey Hendricks
Agency Information Security Professional at Ohio Department of Youth ServicesAgency Information Security Professional at Ohio Department of Youth Services
Abigail KlinkAbigail Klink
Infant Teacher at Guidepost MontessoriInfant Teacher at Guidepost Montessori