LaShunda Alexander
Houston,TX
Summary
Experienced Service Manager with a strong background in restaurant operations and team development. Adept at managing high-volume environments, coordinating staff schedules, resolving customer concerns, and ensuring excellent service standards. Recognized for strong leadership, communication skills, and a commitment to operational excellence.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Food and Nutrition Supervisor
HCA Healthcare Inc.
Houston, Texas
01.2025 - Current
- Coordinated meal planning and preparation for diverse patient dietary needs.
- Supervised nutrition staff to ensure compliance with food safety standards.
- Developed training programs for new employees on nutrition best practices.
Service Manager
Buffalo Wild Wings
Houston, Texas
06.2021 - 01.2025
- As a Service manager I oversee the activities of my team, including hiring, training, and performance management.
- Delegate tasks and mentor new employees.
- Scheduling.
- Train team members on service standards.
- Handle all guest complaints, concerns, and requests.
- Strong communication between dining area and kitchen.
- Opening and closing restaurant.
- Cash handling.
- Track sales, labor, and service performance.
Server, Trainer, Bartender
Pluckers
Houston, Texas
02.2018 - 06.2019
- Managed bar and restaurant operations by serving guests, clearing and setting tables, processing cash and credit card transactions, and communicating with management and hosts to ensure smooth service.
- Served alcohol and cleaned bar area to maintain a welcoming environment.
- Coordinate guest requests are the primary functions of the job.
- Conducted training sessions for new employees to ensure proper service and operations.
Server, Bartender
Chilis Bar and Grill
02.2016 - 02.2018
- Prepare and serve a range of alcoholic and non-alcoholic beverages according to established recipes and guest preferences.
- Deliver high-quality customer service to guests, ensuring a memorable experience.
- Processed guest orders accurately and efficiently, enhancing overall guest satisfaction.
- Addressed and resolved guest questions and concerns, fostering a welcoming environment.
- Maintained cleanliness and organization of bar and cashier stations, ensuring a pleasant experience for guests.
Education
High School Dipolna -
North Shore High School
Houston, TX 06.2000 - 06.2014
Skills
- Food Safety
- Inventory Management
- Training
- Scheduling
- Guest Satisfaction
- Sales Growth
- Leadership
- Team Development
- Problem Solving
Activities
- Enjoy sports
- Traveling
- Listening to music
- Sharing a great meal with family
References
- Kalen Smith
- Christian Horn
- Robert Drisaldi
Timeline
Food and Nutrition Supervisor
HCA Healthcare Inc.
01.2025 - Current
Service Manager
Buffalo Wild Wings
06.2021 - 01.2025
Server, Trainer, Bartender
Pluckers
02.2018 - 06.2019
Server, Bartender
Chilis Bar and Grill
02.2016 - 02.2018
High School Dipolna -
North Shore High School
06.2000 - 06.2014