Lashunda Foster

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Expedited document processing with accurate data entry and timely filing.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries. Imbound and out bound high call volume.
• Increased customer satisfaction by providing professional and courteous front desk support.

• Handled large amounts of money
• Manage high volume customer Interactions via phone,email, and chat
• Handled customer inquires
• Inbound, outbound calls

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled large amounts of cash
• Inbound,outbound calling
• Provided training skills to new employees