LaShunda Glenn
Indian Head,MD
Summary
Adept at records management and confidentiality handling, I significantly enhanced document organization at the Social Security Administration. Leveraging expertise in digital conversion and strong problem-solving abilities, I streamlined filing systems, improving efficiency and customer satisfaction. My technical skills and dedication to continuous learning underscore my capability to excel in dynamic environments.
Overview
12
12
years of professional experience
Work History
Civil Records Assistant
Social Security Adminstration
Washington, DC
12.2012 - Current
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Modified or improved filing systems or implemented new filing systems.
- Used filing systems to improve document management and organization.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Received and distributed mail, letters and packages.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into databases accurately and efficiently.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted in the preparation of reports, presentations and correspondence.
- Gathered and sorted data for reports and files.
- Answered phones and routed voicemails to respective employees.
- Handled confidential information with discretion and integrity.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04-2026
Skills
- Document scanning
- Archiving techniques
- Records management
- Confidentiality handling
- Digital conversion
- Research
- File maintenance
- Filing system organization
- Computer operations
- Appointment scheduling
- Clerical skills
- Report generation
- Phone answering
- Filing systems
- Electronic archiving
- Information retrieval
- Procedure implementation
- Filing systems expertise
References
References available upon request.
Timeline
Civil Records Assistant
Social Security Adminstration
12.2012 - Current
Bachelor of Science - Health Administration
University of Phoenix
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