LASHUNDA MCCLAIN

HOURS PER WEEK: 40

PAY GRADE: GS-8

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Supports Division Chief and supervisors on a variety of personnel functions to include employee performance management program, employee incentive programs, and submitting recruit personnel actions through various automated systems.
• Process awards, retirement packages, promotions, and transfers for over 30 employee in department. Update and maintain employee records in electronic databases.
• Provides support to management to address issues, resolve problems, and provide recommendations for correcting or improving organization’s overall management.
• Serves as division liaison for logistics, travel issues, time and attendance, and human resource management for over 30 employees.
• Serves as Branch Timekeeper. Analyzes daily Time and Leave System variances/rejects, notes discrepancies and coordinates with supervisors for correction; ensures documents are submitted and uploaded as required. Responsible for maintaining appropriate records, data input requirements into the Corps of Engineer Finance Management System (CEFMS), and approval documentation for the Government Purchase Card (GPC).
• Performs work related to practical and technical aspects of office administration, including issues related to organizational missions and functions, budgeting, supply management, purchasing, and project tracking.
• Develops charts and prepares narratives for routine review and analysis of administrative programs. Reviews a variety of outgoing correspondence for correct format, spacing, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, complete addresses, etc. and preparation of material in final format. Follows-up on work to ensure compliance with established suspense dates.
• Supports room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Gathers data and apply analytical and evaluative techniques to identify and resolve problems relating to business and management practices and procedures.
• Review and edit real estate documents to provide for third party uses including leases, licenses, and easements. Conduct record researches, assist in records management of electronic and paper files to support these activities.
• Assisted Hiring Managers with writing job postings and position descriptions for boards. Participated in recruitment and selection process for new hires. Screened applicant resumes and coordinated both virtual and in-person interviews.
• Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes. Offboarding employees to include review of checkout paperwork.

HOURS PER WEEK: 40

PAY GRADE: GS-5

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Provided administrative and clerical support to the US Army Corps of Engineers (USACE) Real Estate and Military Housing and Privatization Initiative staff for the Army's privatization programs in the Real Estate Office
• Assisted privatization team members in collecting relevant documentation in response to requests for information such as Freedom of Information Act (FOIA)/Congressional inquiries
• Proofread 20-30 page Ground Lease Compliance Inspection (GLCI), Real Estate Leases, Right of Entries, and Memorandums. Checked for grammar, spelling, and format errors. Distributed final reports to stakeholders.
• Filed official documents, correspondence, records, directives, and Ground Lease Compliance Inspection reports in the Real Estate document repository and databases.
• Utilized accounting and administrative programs to produce travel orders, vouchers, time and attendance personnel-related administrative actions and reports required for efficient functioning of over 30 team members.
• Communicated and assisted Chief of Real Estate with personnel and administrative tasks to meet deadlines and follow policy guidelines.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

HOURS PER WEEK: 40

PAY GRADE: GS-6

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Responsible for the verification of Veterans' insurance coverage for inpatient and outpatient services; verifies benefits, policy number, pre-certification requirements, Insurance contact information, and effective dates of coverage.
• Responsible for all reimbursable billing activities including consideration of professional services and facility services, sharing agreements, Medicare, and pharmacy billing.
• Performed follow-up on explanation of benefits received from third-party carriers to maximize revenue and reviewed payments to ensure consistency with insurance policy terms.
• Completed a Yellow Belt Project with 5 team members to improve the email operational process for Mid-South CPAC in Smyrna, TN. Designed and presented the project to the System Redesign Coordinator which was approved for implementation.
• Developed and implemented an effective email system to eliminate 60% of obsolete email groups, also improved the process to remove/add personnel to email groups so they receive important information in a timely manner, speeding up productivity time by 10%.

HOURS PER WEEK: 40

PAY GRADE: GS-6

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Answered and directed patient and provider phone calls to all hospitals and off-site clinics in TN Valley Healthcare Region VISN 9; to include 2 hospitals and 9 off site clinics
• Effectively communicated with patients, doctors, and nurses to ensure excellent patient care, answers patients’ questions on medical care, insurance, and appointments
• Scheduled, cancelled, and re-scheduled all patients’ appointments for consults, return to clinic orders, new patient primary care and the electronic wait list
• Monitored and routinely updated patient information and demographics in the computerized patient record software (CPRS) and VistA daily
• Managed 15 mental health clinics, tracked patient referrals daily and updated spreadsheets, assisted in inpatient discharge to ensure proper aftercare and appointments were scheduled, wrote minutes for weekly staff meetings, and emailed to all staff.

HOURS PER WEEK: 40

PAY GRADE: GS-5

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Responsible for the verification of Veterans' insurance coverage for inpatient and outpatient services; verifies benefits, policy number, pre-certification requirements, Insurance contact information, and effective dates of coverage.
• Responsible for all reimbursable billing activities including consideration of professional services and facility services, sharing agreements, Medicare, and pharmacy billing.
• Performed follow-up on explanation of benefits received from third-party carriers to maximize revenue and reviewed payments to ensure consistency with insurance policy terms.

HOURS PER WEEK: 40

PAY GRADE: GS-5

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Answered and directed phone calls to clinic, check-in/check-out patients, verified and updated demographics and insurance information upon patient arrival.
• Effectively communicated with patients, doctors, and nurses to ensure excellent patient care, answers patients’ questions on medical care, insurance, and appointments, maintained the flow of clinic.
• Scheduled, cancelled, and re-scheduled patients’ appointments for consults, return to clinic orders, and electronic wait list.
• Processed approximately 40 clinic cancellation leave requests in Performance Logic and PDF format for all clinics in hospital and off-site Nashville clinics, creates Excel spreadsheet of daily clinic cancellations, responded to emails and providers inquires within 48 hours.
• Monitored and routinely updated patient information in the Computerized Patient Record Software (CPRS) and retrieves clinic and patient information from an online system (Vista) daily.

HOURS PER WEEK: 20

PAY GRADE: N/A

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Managed reception area, greeted visitors, responded to telephone and in-person requests for information on Veteran Affairs (VA) educational benefits.
• Completed certifications in VA ONCE, an internet-based application reporting students’ tuition and semester hours to the Veteran Affairs Education Department, for over 1,000 veteran students and dependents.
• Assisted the supervisor in monitoring and implementing VA rules and regulations to ensure students qualify for educational benefits.
• Uploaded documents and input information into electronic database, maintained electronic and paper files, faxed documents, and handled all incoming and outgoing correspondence.

HOURS PER WEEK: 50

PAY GRADE: E-3

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

• Independently managed and operated a US Navy mailroom utilized by over 800 military personnel and dependents.
• Ensured mail room complied with USPS directives, regulations, laws, and practices to receive, sort, consolidate, meter and forward mail.
• Supervised and assigned daily work assignments for 6 employees, organized daily work structure, resolved issues within the workplace.
• Designed PowerPoint presentations on mail handling processes and implemented training for over 50 military members, monitored and provided feedback on progress.
• Accounted for government materials and supplies, prepared, and maintained required forms, records, reports, and files.
• Ensured that all product tracking/accountable mail, official and personal, domestic, and international mail is processed and redirected to the appropriate recipients.
• Handled and processed time sensitive and secret material for transport to designated location.
• Communicated effectively with military members of varying grade levels to ensure workspace was functioning properly.