LaShunda Srewart
NEW ORLEANS
Summary
Dynamic Licensing Analyst Supervisor with extensive experience at the Louisiana State Board of Medical Examiners. Expert in regulatory analysis and documentation review, ensuring compliance and accuracy in licensing processes. Proven ability to train teams effectively while enhancing customer satisfaction through exceptional communication and problem-solving skills. Committed to maintaining up-to-date knowledge of relevant regulations.
Overview
21
21
years of professional experience
Work History
Licensing Analyst Supervisor
Louisiana State Board of Medical Examiners
New Orleans
10.2023 - Current
- Reviewed licensing applications for compliance with state regulations.
- Communicated with applicants to clarify documentation requirements.
- Managed database entries for licensed medical professionals.
- Coordinated meetings to discuss licensing policy updates with team members.
- Monitored renewal deadlines and alerted applicants of upcoming expirations.
- Provided training on licensing procedures to new team members.
- Participated in training sessions related to licensure procedures.
- Monitored changes in state regulations affecting licensure procedures.
- Reviewed and analyzed licensing applications to ensure accuracy and completeness.
- Maintained current knowledge of relevant statutes, regulations, policies, and procedures.
- Verified that all required documentation was submitted prior to issuing a license or permit.
- Supervised staff and ensured compliance with medical examination regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Licensing Analyst
Louisiana State Board of Medical Examiners
New Orleans
01.2019 - 10.2023
- Evaluated licensing applications for medical professionals in Louisiana.
- Reviewed documentation to verify qualifications of applicants and licensees.
- Communicated with applicants regarding application status and requirements.
- Reviewed and analyzed licensing applications to ensure accuracy and completeness.
- Verified that all required documentation was submitted prior to issuing a license or permit.
- Maintained current knowledge of relevant statutes, regulations, policies, and procedures.
- Resolved customer inquiries regarding licensing issues.
- Participated in training sessions related to licensure procedures.
- Evaluated applications and associated documentation to determine eligibility.
At Your Service Center Associate
Macys Department Store
New Orleans
09.2020 - 03.2021
- Assisted customers with inquiries and product selections in a retail environment.
- Processed returns and exchanges efficiently for customer satisfaction.
- Operated point-of-sale systems for accurate transaction processing.
- Collaborated with team members to maintain a clean and organized service area.
- Provided product knowledge and recommendations to enhance customer shopping experience.
- Greeted customers and provided exceptional customer service.
- Performed opening and closing duties as part of management team and handled cash management.
- Provided support for other departments within the organization when needed.
- Performed cashiering duties such as processing payments, issuing receipts and refunds.
- Answered incoming calls from customers and responded to inquiries promptly and courteously.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Medicaid Specialist IV
Mississippi Division Of Medicaid
Cleveland
01.2005 - 07.2018
- Interpret policies to determine eligibility for families and children, aged, blind, and disabled applicants.
- Assist with the training of a new specialist in policy and system procedures.
- Complete determination and redetermination of eligibility for recipients whose cases are difficult due to income assets, based on state and federal guidelines.
- Assist AAs with duties when needed, such as answering phones and assisting clients when they come into the office.
- Monthly visits to outstation locations to provide clients with assistance in completing applications.
- Maintains effective public relations with medical facilities, and Federal, State, county, and city agencies within the assigned territory.
Education
Associate of Science - Field Crop Technology
Mississippi Delta Community College
Moorhead, MS05-1997
Skills
- Licensing compliance
- Regulatory analysis
- Documentation review
- Database management
- Training delivery
- Application evaluation
Timeline
Licensing Analyst Supervisor
Louisiana State Board of Medical Examiners
10.2023 - Current
At Your Service Center Associate
Macys Department Store
09.2020 - 03.2021
Licensing Analyst
Louisiana State Board of Medical Examiners
01.2019 - 10.2023
Medicaid Specialist IV
Mississippi Division Of Medicaid
01.2005 - 07.2018
Associate of Science - Field Crop Technology
Mississippi Delta Community College
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