LASHUNDRA BUSH
Detroit,MI.
Summary
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Telephone inquiries specialist Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Team player
Overview
15
15
years of professional experience
Work History
Claims Specialist
Sedgwick
Southfield, MI
09.2021 - Current
- Reported policy changes and company conditions affecting customer satisfaction.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Handle over 100 FMLA, Workers Compensation and Short-term disability claims.
Escalations Specialist
StockX
Detroit, MI
04.2019 - 08.2020
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used Braintree, PayPal, Dwolla systems to search for credit card payments.
- Assessed credit risk and analyzed financial statements.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Researched tracking orders with DHL and UPS, setup claims for lost packages.
Assembly Operator
Fiat Chrysler Automotive Group
Sterling Heights, MI
05.2018 - 02.2019
- Process, load and inspect
Customer Service Rep
Prosper Market Place
Troy, MI
05.2016 - 04.2018
- Verify and review documents, speak with customers regarding the proper documentation and approve loan.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Acquired management approval for small business and commercial loans.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Spoke with over 100 customers per day
Quality Assurance Rep
DENETMAX
Southfield, MI.
10.2015 - 04.2016
- Insure and review changes of employers accounts, such as proper locations, Tax identifications, and policies, etc.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.Completed data entry tasks with accuracy and efficiency.
- Drafted reports for upper management as directed.
- Supported multiple departments with special projects.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Employees Instructor
TACO BELL
Roseville, MI.
10.2014 - 03.2016
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Customer Service Representative
COMCAST
Sterling Heights, MI.
05.2012 - 05.2014
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieved high sales percentage with consultants, with a value-focused customer service approach
- Compute accurate sales prices for purchase transactions
- Resolved product issues and shared benefits of new technology.
Customer Service Retention
ONSTAR
Sterling Heights, MI.
10.2010 - 04.2012
- Provide up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Managed over 80 calls per day.
- Up sale products, process payments and retain customers.
Education
HIGH SCHOOL DIPLOMA -
Denby High School
Skills
- Coverage assessments
- Settlement determinations
- Claims
- Accident investigations
- Customer Service
- Clerical Support
- Data Entry
- PPE Compliance
Timeline
Claims Specialist
Sedgwick
09.2021 - Current
Escalations Specialist
StockX
04.2019 - 08.2020
Assembly Operator
Fiat Chrysler Automotive Group
05.2018 - 02.2019
Customer Service Rep
Prosper Market Place
05.2016 - 04.2018
Quality Assurance Rep
DENETMAX
10.2015 - 04.2016
Employees Instructor
TACO BELL
10.2014 - 03.2016
Customer Service Representative
COMCAST
05.2012 - 05.2014
Customer Service Retention
ONSTAR
10.2010 - 04.2012
HIGH SCHOOL DIPLOMA -
Denby High School
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