Lashundra McCants
Stockbridge,GA
Summary
Creative and driven IT trainer effectively inspires confidence in peers, clients and stakeholders. Well-versed in learning management systems and variety of media. Career accomplishments building successful team of training professionals for cutting edge organizations. Meticulously organized Technical Program Manager with 7 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.
Overview
15
15
years of professional experience
Work History
Technical Program Manager
Remote
01.2017 - Current
- Complete cross-functional projects and programs and make sure the clients are satisfied.
- Establish the pace for the development, deployment, and delivery of software systems and infrastructure while collaborating with core teams to create and communicate strategy and tactical plans, create road maps, include teams and engineers, and so forth.
- Launch new initiatives, act as a catalyst to garner support and see them through to completion, synchronize stakeholders and team members, and engage in open and honest communication.
- Organize technical proposals, oversee project delivery, conduct technology evaluations, and foster agreement amongst cross-functional teams.
- Establish success criteria for projects and programs, set quantifiable goals, monitor deliverables, gradually increase customer value, measure, analyze, and optimize to raise project velocity, quality, and efficiency.
- Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
- Led international project teams to successfully deliver complex initiatives within budgetary constraints.
- Collaborated closely with key departments to align technical initiatives with overall business objectives.
- Drove successful product launches by coordinating with stakeholders, managing schedules, and mitigating risks.
- Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
- Increased team efficiency with effective resource allocation, task prioritization, and workload balancing strategies.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 85%.
- Created training program that enabled employees to maintain and improve skills in various types of software packages.
- Performed risk management assessments on projects.
IT Technical Support Intern
V-tech Solutions
08.2012 - 11.2016
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Medical Receptionist
Camden Nursing Home
08.2009 - 05.2012
- Performed Clerical and office functions of Clinical administration specialist to include ordering company supplies, integrating in company sales strategy, customers services and operations analyst for 250 personnel
- Maintained an accurate filing system for patients’ PII and medication samples
- Timely contacted the appropriate pharmaceutical representative to ensure adequate supply drug samples
- Processed patient scheduling and staffing logistics
- Conducted Computer entry/Scanning; Collect co-payments from patients; Filing charts and reports both in electronic medical record and standard chart; Insurance verification and pre-certification
- Obtaining outside medical records/test results in a fashion that is compliant with HIPPA regulations Made determinations regarding eligibility for clients claim benefits
- Analyzed, developed, and requested required evidence for certain claims requiring rating decisions
- Made administrative decisions on certain clients claims
- Decided the necessity for and type of examination, re-examination, or medical opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries
- Researched, interpreted, and analyzed claims information, while paying close attention to detail, to provide an accurate assessment of evidence needed for a claim’s determination
- Corresponded with other agencies to gather client personnel and medical records required to adjudicate claims for connected disability compensation
- Independently researches references to resolve any questionable code errors, contacts supervisor as appropriate
- Updates codes for current inpatient and Contract admissions for quarterly census and as directed for billable long stay admissions to reflect all patient conditions
- Responsible for maintaining visitor control records including badge check-in and check-out procedures
- Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing
- Screened candidates resumes and job applications and conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
Education
Bachelor of Science in Psychology -
Alabama State University
Montgomery, ALHigh School Diploma -
Wilcox County High School
Camden, ALSkills
- Adobe Acrobat Professional/Reader
- Internet Explorer, Firefox, Google Chrome, Google Docs
- Microsoft Office Suite 365 (Access, Excel, Outlook, PowerPoint, Publisher, Visio, and Word)
- CATS Applicants
- JIR, EPIC, Confluence
- Project Management
- Project Planning
- Agile project management
- Developing project strategy
Certificationsskills
- Information security
- Leadership Training Course
- Human Resources to include Recruiting and Sales
- Accounting (Tax Consultant)
- Property Leasing
- Executive Office Administration
- Medical Receptionist
Publicationspresentations
- Review Numerous newsletters and articles
- Monthly New Employee Orientation Presentation
References
- Kawanda Lett, Navy Veteran/HR State dep., 256-285-7949, kawandalett@outlook.com
- Thomas Porterfield, Engineer/Tax Accountant, 334-538-0328
Summary Of Experience
Five years of expert management and execution of a wide range of administration concepts to include sales strategy, customers services and operations analyst; multiple skills in business core principles and practices, independently analyzation, and resolving difficult and complex problems. Skillfully conducts self-inspections, audits, and assessments for internal and external organizations administration operations and sales. Extension knowledge with processing visitor authorizations for employees and guests to gain access to restricted areas and other event coordination planning. Exhibits excellent organizational, communication, analytical, and problem-solving skills tactfully and effectively, both orally and in writing, in order to meet mission objectives. Collaborates efficiently in a team-based environments with personnel at all levels internally and externally. Communicate with peers, leadership, and internal customers effectively on multiple platforms with the ability to construct simple and impactful messages from analysis (face-to-face, virtually, email, Skype, etc.).
Timeline
Technical Program Manager
Remote
01.2017 - Current
IT Technical Support Intern
V-tech Solutions
08.2012 - 11.2016
Medical Receptionist
Camden Nursing Home
08.2009 - 05.2012
High School Diploma -
Wilcox County High School
Bachelor of Science in Psychology -
Alabama State University
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