Lashundra Shears
Anniston,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Carenet Healthcare Services
09.2021 - 11.2023
- Provided support for multiple carenet programs
- Provided exceptional customer service and engagement via telephone
- Ensured customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues assessed through outreach program
- Researched, identified, and problem solved
- Verified eligibility of service
- Placed call backs as required
- Long-term employment in job history
- Strong verbal and written communication skills are essential - this job requires lots of typing
- Able to manage multiple tasks and concurrent jobs
- An ability and willingness to search for information on the internet
- Phone-based customer service call center experience
- Experience working in health insurance.
Production Worker
New South Express (NSE)
06.2021 - 07.2021
- Organized, detailed oriented, and accurate cycle counting
- Lifting 40lbs continuously
- Frequent walking, bending, reaching, and pushing of inventory
- Communication of any problems with chain of command
- Forklift driving.
Warehouse Associate
Tapecraft
01.2020 - 05.2021
- Processing, packaging, and shipping orders accurately
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages
- Assembling and inspecting seatbelts for Honda of Alabama.
CNA - Certified Nursing Assistant
Colonel Robert L Howard State Veterans Home
02.2017 - 12.2019
- Provided for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintained patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documented actions by completing forms, reports, logs, and records
- Maintained work operations by following policies and procedures
- Protected organization's value by keeping patient information confidential
- Served and protected the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards.
CNA
National Healthcare Corporation, Nhc
05.2016 - 01.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High school or equivalent -
Anniston High School
Anniston, ALSkills
- Account Updating
- Information Security
- Data Collection
- Data Entry
- Infection Control
- Electronic Charting
- Medication Administration
- Patient Relations
- Medical Terminology Knowledge
- Warehouse Operations
- Storage Organization
- Warehouse Logistics
Certification
- Certified Nursing Assistant (CNA)
- Forklift Certification
Timeline
Engagement Specialist
Carenet Healthcare Services
09.2021 - 11.2023
Production Worker
New South Express (NSE)
06.2021 - 07.2021
Warehouse Associate
Tapecraft
01.2020 - 05.2021
CNA - Certified Nursing Assistant
Colonel Robert L Howard State Veterans Home
02.2017 - 12.2019
CNA
National Healthcare Corporation, Nhc
05.2016 - 01.2017
High school or equivalent -
Anniston High School