LaShundria Allen
White Hall,AR
Summary
Experienced hospitality operations leader with over 16 years working for a hotel, hospital, and law enforcement agency. Specifically, 7 years of expertise in hotel management, including overseeing day-to-day operations, financials, guest relations, and team development. Proven track record in driving operational excellence, maximizing revenue, and ensuring high standards of customer service in fast-paced, high-demand environments. Adept at managing large teams, developing and implementing strategic initiatives, and leading cross-functional departments to achieve business goals. Passionate about delivering exceptional guest experiences while maintaining operational efficiency. Ready to leverage leadership and hotel management skills as a Hotel Manager.
Overview
19
19
years of professional experience
Work History
Office Manager
UAPB Police and Public Safety
Pine Bluff, AR
05.2015 - Current
- Company Overview: University of Arkansas at Pine Bluff
- Manage a $1.7M+ budget, ensuring compliance and efficiency in expenditures
- Lead procurement activities, vendor negotiations, and contract management to ensure cost-effective solutions
- Coordinate staff training and development, enhanced performance and improved team service delivery
- Facility security assessment and assignment
- Work cross-functionally with various departments and contract suppliers to streamline operations and improve customer service
- University of Arkansas at Pine Bluff
Catering/Sales Manager
Holiday Inn West
Little Rock, AR
01.2014 - 12.2014
- Managed the daily operations of the catering and sales department, ensuring successful event execution
- Collaborated with clients to ensure services met their needs while achieving profitability
- Developed marketing and sales strategies that boosted client acquisition and enhanced overall customer satisfaction
- Fostered strong relationships with vendors, ensuring seamless event delivery and cost-effective solutions
Sales Coordinator
Clarion Hotel Medical Center
Little Rock, AR
10.2013 - 01.2014
- Negotiated and processed contracts for both local and national clients, ensuring profitability and service quality
- Designed and implemented targeted marketing strategies, resulting in increased sales and brand awareness
- Coordinated with various departments to ensure customer satisfaction and smooth event operations
Front Office Manager
Doubletree Hotel
Little Rock, AR
09.2011 - 08.2013
- Oversaw all aspects of front office operations, including reservations, guest services, and PBX
- Served as MOD on a management rotation
- Worked as Night Auditor during large scale catering events and corporate room blocks
- Managed a team of front desk staff, ensuring smooth daily operations and high guest satisfaction levels
- Collaborated with housekeeping, maintenance, and sales teams to provide seamless guest experiences
- Handled guest concerns and resolved issues, ensuring positive outcomes and repeat business
- Developed and maintained departmental budgets, including reporting and tracking key performance metrics
Hospitality Operations Manager
Crothall Healthcare Services
Little Rock, AR
08.2009 - 08.2012
- Company Overview: (UAMS Contract)
- Managed daily hotel operations for a healthcare facility contract, overseeing a team of 45 employees
- Ensured adherence to contractual standards, focusing on service excellence and customer satisfaction
- Coordinated operational workflows, optimizing efficiency and improving service delivery
- Worked closely with hospital administration to meet client needs and improve service quality
- (UAMS Contract)
Front Office Manager (PM Shift)
Hilton Little Rock Metro Center
Little Rock, AR
07.2005 - 07.2009
- Promoted from PBX Operator to Guest Services Representative in November of 2005
- Promoted to Night Auditor and MOD on weekends in August of 2007
- Promoted to Front Office Manager in January 2008 due to outstanding leadership and operational results
- Managed the front office team, including overseeing daily operations, guest check-ins, guest assistance complaints, chargebacks, and customer service recovery
- Coordinated with departments across the hotel to ensure smooth operations and consistent service quality
- Managed the financial performance of the front office, including budgeting, forecasting, and achieving sales goals
- Implemented operational initiatives that improved guest satisfaction scores and departmental performance
Education
Bachelor of General Studies -
University of Arkansas at Pine Bluff
Pine Bluff, AR05.2013
Skills
- Hotel Operations Management
- Security Assessment
- Workday Business Expert
- Staff Development
- Guest Relations Expertise
- Quality Assurance
- Budget Oversight
- Cross-Functional Teamwork
- Vendor Relations
- Stakeholder Relations
- Event Planning
- Employee Training
- Employee Engagement Initiatives
- Sales Strategy
- Marketing Strategy
- OnQ Certified
- Clear Oral/Written Communication
- Workflow Planning
References
Available upon request.
Timeline
Office Manager
UAPB Police and Public Safety
05.2015 - Current
Catering/Sales Manager
Holiday Inn West
01.2014 - 12.2014
Sales Coordinator
Clarion Hotel Medical Center
10.2013 - 01.2014
Front Office Manager
Doubletree Hotel
09.2011 - 08.2013
Hospitality Operations Manager
Crothall Healthcare Services
08.2009 - 08.2012
Front Office Manager (PM Shift)
Hilton Little Rock Metro Center
07.2005 - 07.2009
Bachelor of General Studies -
University of Arkansas at Pine Bluff
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