La'Shundrika Dyson
Robert,LA
Summary
Goal-oriented Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
16
16
years of professional experience
Work History
Warehouse Lead
Wal-Mart
Hammond, LA
04.2022 - Current
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Mentored new hires for seamless integration into the team, providing guidance on best practices, company policies, and procedures.
- Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
- Trained employees on equipment operation and safety protocols.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised warehouse operations by managing employees during shifts.
- Maintained top performance standards while working in hot warehouse environment.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Responsible for ensuring trailers are safe for associate to get on with PLE equipment.
- Responsible for making sure associated unloaded each truck properly.
- Cross-trained in other areas of the warehouse.
- Supervised associates by assigning daily tasks for them to complete.
- Communicates daily with Waste Management concerning trash & metal pickups.
- Create Consolidation, Liquidation, & refurbishment shipments using the shipping procedure.
- Ensures all RFS is processed & disposition tool is being utilized.
- Creates a manual Bill of Lading.
- Ensures all associates participates in the daily start up stretches.
- Provides associates with safety updates, daily assignments, and any additional announcements.
- Check emails frequently throughout the day.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Frequently uses Excel and Microsoft.
- Holds associates accountable for their actions.
- Embraces change throughout the company.
Utility Associate
Walmart
01.2020 - 04.2022
- Operates pallet jacks & forklift
- Inspected equipment for defects and performed repairs or maintenance tasks
- Coordinated team member movements based on current needs, avoiding safety concerns or delays
- Packed items into appropriate containers for shipment
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Unloaded materials and goods at designated locations for best project availability
- Received cargo by lifting and moving it using hand trucks and pallet jacks
- Coordinated with other lift truck drivers and production personnel to process orders efficiently
- Unloaded and stacked materials by raising and lowering lifting devices
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Pharmacy Department Manager
Walmart
03.2014 - 12.2019
- Order merchandise for Pharmacy DPT
- Supervise associates stocking merchandise
- Completing reports
- Changing inventory counts & price changes
- Collaborated with store manager to maintain daily operations
- Developed policies and procedures for effective pharmacy management
- Ordered all pharmacy supplies and kept check on inventory levels
- Communicated with patients, ensuring that medical information was kept private
- Removed trash and straightened counters to keep pharmacy area clean and neat
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies
- Supervised team of 10 pharmacy associates.
Customer Service Manager
Walmart
06.2012 - 03.2014
- Did evaluations/interviews
- Worked with large amounts of cash
- Supervised cashiers, maintenance associates, and cart pushers
- Contributed to team effort by accomplishing related results as needed
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Improved customer service initiatives by streamlining sales and order management processes
- Created customer support strategy to increase customer retention
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Completed special projects by using effective decision making, critical thinking and time management skills
- Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets.
Toys Associate
Walmart Supercenter
04.2010 - 06.2012
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Monitored customers for signs of security concerns and escalated issues to management
- Created inviting environment for customers by maintaining store organization and cleanliness
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Built customer loyalty and retention by delivering excellent shopping experiences
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Family Dollar
03.2008 - 04.2010
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Reviewed weekly sales ads and monitored price changes
- Worked closely with shift manager to solve problems and handle customer concerns
- Collected and authorized payments of guests
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Some college (Human Resource-Major) -
Ashford University
High School Diploma -
Kentwood High
05.2008
Skills
- Organization
- Microsoft applications proficiency
- Cash register operation
- Planning and Coordination
- MS Office
- Computer Skills
- Decision Making
- Customer Service
- Excellent Communication
- Leadership
- Dependable and Responsible
- Multitasking Abilities
- Performance Improvement
- Staff Training
- Forklift Operation
- Time Management
- Computer Literacy
- Team Leadership
- Proficient in Excel
Timeline
Warehouse Lead
Wal-Mart
04.2022 - Current
Utility Associate
Walmart
01.2020 - 04.2022
Pharmacy Department Manager
Walmart
03.2014 - 12.2019
Customer Service Manager
Walmart
06.2012 - 03.2014
Toys Associate
Walmart Supercenter
04.2010 - 06.2012
Cashier
Family Dollar
03.2008 - 04.2010
Some college (Human Resource-Major) -
Ashford University
High School Diploma -
Kentwood High