Lashune Scott
Marietta,Ga
Summary
Senior Account Manager specializing in fin-tech, customer support, sales, customer retention and escalation resolution. With a concentration in restaurants, retail, enterprise, bank, partnerships, and franchise. Seeking a position that will highly benefit from my Fintech, CPX and Customer Relations Skills With over twenty five years in above related field. Strong analytical skills including assessment of issues and implementing appropriate resolution and or intervention. Proven leadership skills, effective oral and written communicator. Extremely driven and competitive to meet and exceed goals and quotas. Team player and eager to learn and implement companies policies and procedures Ability to foster collaboration with others to effectively gain support and buy in for organizational proposals Proven executive with ability to lead in a heavily matrixed environment
Overview
2026
2026
years of professional experience
Work History
Account Manager
Fiserv
2023 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline account management processes and improve service delivery.
- Analyzed client feedback to identify opportunities for product enhancements and service improvements.
- Led strategic discussions with clients to align solutions with business objectives and drive growth initiatives.
- Implemented best practices in account management, resulting in enhanced operational efficiencies across multiple accounts.
- Mentored junior account managers, fostering professional development and promoting a culture of continuous improvement.
- Drove initiatives that increased client engagement through tailored marketing strategies and personalized communication plans.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Regional Fin Tech Account Manager / Relationship Executive
American Express/ PPS
04.2015 - 10.2020
- Identify and Analyze various loan product and match with Corporate and Global merchants.
- Effectively submitted Corporate application for merchants for up to two million dollars for working capital
- Knowledge of interest rates, fees and loan terms
- Presented loan terms and conditions to the borrower
- Explained funding process, went over documents for compliance and funding
- Worked closely with underwriting and final funding team to ensure a seamless process for borrowers
- Negotiated terms of loan contract with borrowers
- Cultivated positive and seamless relationships while integrating new business opportunities
- Accountable for enterprise and global account retention
- Documented and maintain imperative and private information regarding client using Salesforce to keep accurate notes
- Became an expert on global suite of products, integration and future roadmaps
- Managed and serviced over a billion dollars in pipeline revenue
- Sold software, e-tab and credit card terminals to Corporate clients
- Drive sales by cold calling, self prospecting and completing online communication via email and web chat
- Top sales rep attaining millionaires club and recognition
- Executed site visits by traveling to give effective presentations to midsized to corporate clients to gain business.
- Ability to effectively and precisely execute a variety of mathematical loan scenarios requiring variable interest rates
Sr Strategic Account Executive
Comdata/Fleetcor
01.2011 - 01.2015
- Responsible for Corporate Payments from business merchants, Liaison between client and risk/ fraud department.
- Validating clients application for card services, responsible for advising client on application approvals, pending documents or denials
- Prompting merchants on available opportunities and upgrade to their existing card services and or equipment
- Responsible for driving new business by selling the solutions to large and mid market commercial accounts
- Research and understand the clients goals and challenges to be able to effectively communicate appropriate solutions.
- Ability to effectively communicate recommendations of card products to business client to streamline the goals of their company
- Excelled in all goals and quotas monthly
- Proposed solutions from a suite of companies products to deliver quantifiable business value through an integrated relationship.
- Preparation of sales plans, events and campaigns to deliver strong sales performance
- Assist client in on boarding and navigation during the first few weeks of implementation to ensure quick and complete realization of revenue
- Top sales rep achieved
Training Director / Account Relations Manager
Zim Chemical
01.2002 - 01.2009
- Responsible for Hiring, coaching and training new hires
- Responsible for creating training manuals which included ensuring new hires were familiar with MSDS sheets, company policies and procedures.
- Responsible for research of pivotal products for specific areas to achieve goals.
- Responsible for sales reports and forecasting
- Expected to meet and exceed internal expectations
- Effective territory management
- Executing market level strategies
- History of consistently delivering business results
- Worked very closely with the development team and in house scientists to create new policies for faster start up and product release
Sr Account Executive / Training Manager
MCI / WorIcom
01.1993 - 01.2003
- Responsible for the Business merchant division
- Fostered and developed a relationship with client to secure all of their telecommunications needs including business land lines, cellphones and two way pagers.
- Trained new hires on policy and procedures of companies policies to stay in compliance and up to date on any regulatory changes or updates.
- Responsible for reps timesheets
- Executed monthly and yearly reviews for representatives
- Responsible for web chats, presentations and virtual meetings
- Implemented performance improvement plans for reps that fell below quota to achieve the minimum companies goal
- Presidents club achieved 1993,94,95,97,99-2002
Education
Business college - Business Administration
PTC
01.1994
Skills
Microsoft Word
Timeline
Regional Fin Tech Account Manager / Relationship Executive
American Express/ PPS
04.2015 - 10.2020
Sr Strategic Account Executive
Comdata/Fleetcor
01.2011 - 01.2015
Training Director / Account Relations Manager
Zim Chemical
01.2002 - 01.2009
Sr Account Executive / Training Manager
MCI / WorIcom
01.1993 - 01.2003
Business college - Business Administration
PTC
Account Manager
Fiserv
2023 - Current