Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShutess McWilliams

Hattiesburg,MS

Summary

Dynamic House Supervisor at Community Development Inc. with a proven track record in enhancing patient care and operational efficiency. Skilled in staff supervision and problem-solving, I implemented training programs that improved team performance and compliance with Department of Mental Health & Community Development Inc. guidelines. Committed to fostering collaboration and optimizing resource allocation for superior service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

House Supervisor

Community Development Inc.
11.2022 - Current
  • Supervised daily operations, ensuring compliance with organizational policies and procedures.
  • Coordinated staff schedules, optimizing resource allocation for efficient service delivery.
  • Implemented training programs for new staff, enhancing team competency and performance.
  • Monitored service quality, identifying areas for improvement and implementing corrective actions.
  • Facilitated communication between management and staff, fostering a collaborative work environment.
  • Developed operational protocols to improve workflow efficiency and client satisfaction.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team development.
  • Enhanced patient care by implementing efficient processes and utilizing resources effectively.

Membership Desk Associate and Deli Deparment

Sams Club
12.2019 - 05.2022
  • Managed member inquiries, providing exceptional customer service and resolving issues efficiently.
  • Processed membership applications and renewals, ensuring accurate data entry and compliance with company policies.
  • Collaborated with team members to streamline front desk operations, enhancing overall workflow efficiency.
  • Trained new associates on membership desk procedures and customer service protocols, fostering a supportive work environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Shift Leader

Chick-fil-A/Subway
05.2017 - 11.2020
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Coordinated shift schedules to optimize workforce efficiency and coverage.
  • Implemented process improvements that increased productivity and reduced downtime.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash drawers, ensuring balanced registers at shift end.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Prepared ingredients following standardized recipes, ensuring consistency in flavor and presentation.
  • Operated kitchen equipment safely and efficiently, maintaining high sanitation standards.

Education

Bachelor of Science - Child And Family Sciences (Family Sciences)

University of Southern Mississippi
Hattiesburg, MS
05-2022

High School Diploma -

Moss Point High School
Moss Point, MS
05-2012

Skills

  • Certified in CPR/AED
  • HIPAA guidelines
  • Schedule management
  • Staff supervision
  • Teamwork
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Patient safety
  • Decision-making

Certification

William Carey University Continuing Education Annual Autism & Neurodiversity

Timeline

House Supervisor

Community Development Inc.
11.2022 - Current

Membership Desk Associate and Deli Deparment

Sams Club
12.2019 - 05.2022

Shift Leader

Chick-fil-A/Subway
05.2017 - 11.2020

Bachelor of Science - Child And Family Sciences (Family Sciences)

University of Southern Mississippi

High School Diploma -

Moss Point High School

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