LaShyra Cromwell
Gahanna,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Member Service Representative
KEMBA
02.2021 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Matrix Psychological Services
Customer Service Represenative
01.2018 - 12.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Answered questions and provided information about counselor services.
- Confirmed excellent customer service by quickly resolving customer concerns.
Customer Support Specialist
Alliance Date
05.2016 - 06.2017
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Northland High School
Columbus, OH05.2015
Skills
Customer Service
Financial Transactions
Customer Support
Credit Union Knowledge
Banking knowledge
Call center experience
Timeline
Member Service Representative
KEMBA
02.2021 - 09.2024
Matrix Psychological Services
Customer Service Represenative
01.2018 - 12.2020
Customer Support Specialist
Alliance Date
05.2016 - 06.2017
High School Diploma -
Northland High School
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