L’Asia Mckoy
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Remarketing Agent for MBFS (Mercedes Benz Financial Services)
Intelogix/GC Services
05.2023 - 04.2025
- Inspecting returned lease vehicles to accurately assess their condition, including mileage, wear and tear, and potential damage, to determine appropriate market value
- Preparing necessary paperwork for vehicle transfers, including title documents, invoices, and lease termination agreements.
- Communicating with leaseholders nearing the end of their lease term, explaining remarketing options and providing necessary information.
- Maintaining accurate records of available lease-end vehicles, tracking their status throughout the remarketing process.
- Identifying and addressing potential issues that could affect the resale value of vehicles, such as repairs or reconditioning needs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Developed referral program that significantly expanded client base.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Bookkeeper
Shaw D Transportation, LLC
09.2023 - 04.2024
- Maintain and file documentation for tax purposes
- Maintained and processed invoices, deposits, and money logs.
- Follow up on outstanding invoices
- Communicating with customers on load activity
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Shift supervisor
Arby’s
06.2020 - 09.2023
- Ensure a pleasant experience for all customers, responds to customer complaints or inquiries
- Ensure orders meet and exceed customers’ satisfaction
- Assist with supervising the day-to-day task assignment and performance of team members
- Assist management team on all matters relating to team members – training and coaching
- Assist with planning, preparing, and coordinating daily assignments and activities of team members
- Adhere to all city, county, and state regulations
- Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices
- Ensure standards on food preparation and handling
- Completed daily paperwork and other reports
- Prepared daily deposits
- Conducted periodic inventory
- Always maintained a clean environment
- Ensured profitability
- All duties performed in a manner that was free from unlawful harassment
- As a shift leader was able and willing to perform all the duties of a restaurant team member
- Conducted monthly staff meeting with the care team
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Sale associate
The Children’s Place
06.2019 - 03.2020
- Greet customers in a friendly and professional manner, providing excellent customer service.
- Assist customers with product selection, offering advice on size, fit, color, and style.
- Process sales transactions accurately and efficiently, including cash, credit cards, gift cards, and returns.
- Maintain store appearance by stocking shelves, organizing displays, and keeping the fitting rooms tidy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Nursing
Temple College
04.2025
High school Diploma -
Pine Forest High School
Fayetteville, NC05-2021
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Customer complaint resolution
Qualifications Summary
- Skilled and detail oriented administrative personnel with more than 4+ years’ experience in customer/client services and in addition to bookkeeping, coordinating, planning, and supporting daily operational and administrative functions.
- 1+ year of call center customer service experience.
- Possess Advanced knowledge of Computer/Automated software and hardware including Microsoft Office, Excel, Windows Operating Systems, computers, smartphones, tablets, fax machines, printers, copiers, calculators, scanners, and POS systems, WebAMS, FAW, Genysys.
- Greatly skilled in typing.
- Excellent Phone Etiquette & ability to multitask with effective communication skills.
Timeline
Bookkeeper
Shaw D Transportation, LLC
09.2023 - 04.2024
Remarketing Agent for MBFS (Mercedes Benz Financial Services)
Intelogix/GC Services
05.2023 - 04.2025
Shift supervisor
Arby’s
06.2020 - 09.2023
Sale associate
The Children’s Place
06.2019 - 03.2020
Nursing
Temple College
High school Diploma -
Pine Forest High School
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