Summary
Overview
Work History
Education
Skills
Timeline
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Jed Smith

Granby,CO

Summary

Developed skills in fast-paced, customer-facing environment, including team leadership, conflict resolution, and operational management. Seeking to transition into new field, leveraging transferable skills to drive success in diverse settings. Focused on delivering high-quality results and fostering positive team dynamics.

Overview

3
3
years of professional experience

Work History

Ticketing Supervisor

Granby Ranch
10.2020 - 11.2023
  • Daily interactions with 2,000+ guests during peak season.
  • Processed refunds and exchanges in accordance with company policy.
  • Established efficient communication channels between departments for smoother workflow and higher productivity levels.
  • Implemented new technology to automate repetitive tasks, increasing efficiency in the workplace.
  • Developed training materials to improve agent performance and overall customer experience.

IT Lead

Granby Ranch
10.2020 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Hancock High School
Kiln, MS

Skills

  • Complaint handling
  • Inventory management
  • Special events
  • Report generation
  • Public relations
  • Reservation management

Timeline

Ticketing Supervisor

Granby Ranch
10.2020 - 11.2023

IT Lead

Granby Ranch
10.2020 - 11.2023

High School Diploma -

Hancock High School

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