Summary
Overview
Work History
Education
Timeline
Hi, I’m

Lasley Jayna

Des Moines,IA
Lasley Jayna

Summary

Dynamic leader with a proven track record at Meskwaki Bingo Casino Hotel, excelling in operations management and team building. Leveraged software expertise and strategic planning to enhance team efficiency and customer satisfaction. Achieved significant improvements in employee engagement and operational effectiveness, demonstrating exceptional problem-solving and communication skills.

Overview

2025
years of professional experience

Work History

Meskwaki Bingo Casino Hotel

Bingo Supervisor

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Action Auto

Cleaner

Job overview

  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Emptied trashcans and transported waste to collection areas.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Capital Homes Llc

Painter
03.2022 - 12.2024

Job overview

  • Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Capital Homes Llc

Renovator
03.2022 - 10.2024

Job overview

  • Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
  • Smoothed, sanded, primed and painted walls.
  • Managed subcontractors effectively to ensure timely project completions and adherence to budget constraints.
  • Streamlined project completion timelines through efficient work plans and effective communication with team members.
  • Implemented cost-effective solutions for material sourcing, reducing overall expenses without compromising quality.
  • Handled prep work by patching, plastering tape, skimming, sanding and finishing Type and Type surfaces.
  • Identified potential issues early in the project timeline by conducting thorough inspections before beginning renovations, mitigating risks associated with unforeseen complications or delays.
  • Collected and hauled away trash, broken furniture and other debris.
  • Effectively managed multiple projects simultaneously, ensuring timely completion and high levels of client satisfaction across the board.
  • Fostered positive relationships with clients by providing exceptional customer service and delivering on promises made during the initial consultation stage.
  • Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.
  • Collaborated with teams to prepare building sites and support needs of project managers, supervisors, framers, plumbers, electricians, roofers and finish carpenters throughout all phases of building projects.
  • Utilized advanced problem-solving skills to address complex challenges encountered during the course of renovation projects.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Used computer software to design construction plans and perform calculations.

Education

South Tama High School
Tama, IA

High School Diploma

Timeline

Painter

Capital Homes Llc
03.2022 - 12.2024

Renovator

Capital Homes Llc
03.2022 - 10.2024

Bingo Supervisor

Meskwaki Bingo Casino Hotel

Cleaner

Action Auto

South Tama High School

High School Diploma

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Lasley Jayna