Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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La Sondra M. Jones

Texarkana,TX

Summary

I am a Hardworking, enthusiastic, strong-willed individual as well a

well-rounded team player. With a professional background directly interfacing with a positive attitude.

Well diverse in many ways. Meanwhile being a dependable achiever who is committed in holding the highest ethical standard and maintaining a customer's trust.

Overview

9
9
years of professional experience

Work History

Caregiver, Special Needs

Abunndant Life HCS
Mount Pleasant, TX
10.2016 - 06.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned and prepared healthy meals, to provide adequate nutrition for client wellbeing.
  • Assisted with daily living life skills
  • Handled chemicals properly.
  • Daily vital signs
  • Performed headcount of client throughout my shifts.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Call Center Representative

Harte Hanks
Texarkana, Texas
01.2016 - 04.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained up-to-date knowledge of product and service changes.
  • Attended telephone skills and program information training sessions to boost aptitude
  • Processed debit and credit card and electronic check payments

Receptionist /Medical Receptionist

Collom & Carney Clinic Assn
Texarkana, TX
06.2016 - 08.2017
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed 2 multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Kept waiting rooms neat and organized.
  • Completed patient referrals to other medical specialists.

Education

Associate of Arts - General

Texarkana College
Texarkana, TX
05.2022

Certified Medical Assistant - Certified Medical Assistant

Platt College
Dallas, TX
07.2009

High School Diploma -

Liberty Eylau High School
Texarkana, TX
05.2000

Skills

  • First Aid/CPR Certified
  • Positive Reinforcement Methods
  • Caring and Responsible
  • Customer engagement and support
  • Superb active listening abilities
  • Verbal and written communication
  • Schedule mastery
  • Microsoft office
  • Technologically savvy
  • Leadership support Inbound and outbound calling
  • Referral verification
  • HIPPAA guidelines

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caregiver, Special Needs

Abunndant Life HCS
10.2016 - 06.2022

Receptionist /Medical Receptionist

Collom & Carney Clinic Assn
06.2016 - 08.2017

Call Center Representative

Harte Hanks
01.2016 - 04.2018

Associate of Arts - General

Texarkana College

Certified Medical Assistant - Certified Medical Assistant

Platt College

High School Diploma -

Liberty Eylau High School

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La Sondra M. Jones