LaSonia Hairston
Arlington,TX
Summary
Seasoned Professional in the Apartment Industry, Property Manager with over 25 years of experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
16
16
years of professional experience
Work History
Property Manager
Thrive Communities
03.2022 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Human Resources Assistant
RREAF Residential
10.2020 - 10.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly termination lists to be added to permanent records.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Helped employees register for benefits programs using online portals.
- Compiled employee records from individual departments to maintain central files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
Regional Supervisor
RREAF RESIDENTIAL
04.2018 - 04.2020
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Performed annual evaluations and reviews for large staff of employees.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Decreased employee turnover by 44% under my management and processes
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Modified and directed project plans to meet organizational needs.
- Directed staff and managed annual capital budget.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Interim Property Manager
LANTOWER LUXURY LIVING
10.2017 - 01.2018
- Managed struggling asset which had been without a manager and only had one person on maintenance staff .
- Managed getting staff hired and willing to take on a challenged property with major staffing and resident issues.
- Helped get renewals updated and signed by reaching out to residents that had been on MTM for over 6 months and not paying premium up charge as required.
- Recruited maintenance staff from other communities to help prioritize work orders, some had been without ac for months, along with being bed bug and roach infested.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Created and launched new online marketing strategies, resulting in 32% sales increase.
- Organized promotional events and interacted with community to increase resident and management relations.
Regional Supervisor
S2 RESIDENTIAL
08.2016 - 05.2017
- Oversaw budgeting process for 5 assigned properties
- Handled customer complaints to verify all were properly handled and not have to be escalated any further
- Taught, promoted and enforced safe work practices among on-site staff
- Wrote clear and concise owner's reports on both monthly and quarterly basis
- Managed overall tenant relations, including promoting tenant satisfaction.
- Walked random made ready units per property to insure all are move in ready per available units reports.
- Worked with owners to identify, develop and achieve community goals and objectives
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Set overall vision and provided team leadership.
Multi Site Manager
S2 RESIDENTIAL
12.2015 - 08.2016
- Maintained tenant relations with regular tenant visits and phone calls
- Disbursed petty cash as-needed basis to onsite staff
- Conducted annual examination appointments with The City as well as walking homes to make sure all were move in ready.
- Monitored all infrastructure and building expenses as well as reviewed and approved invoices
- Reviewed all renewals to guarantee that properties were offering approved renewal pricing as well as staying within established leasing expiration grids
- Established and implemented leasing goals and incentives on both individual and property basis
- Communicated effectively with owners, residents and on-site associates.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Kept properties in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Cross-trained existing employees to maximize team agility and performance.
Investment Manager
S2 RESIDENTIAL
11.2014 - 12.2015
- Reviewed all leases to guarantee that all new leases were qualified and met all rental criteria.
- Walked all vacant units to determine what was needed to get them move in ready.
- Acted as liaison between construction manager, vendors and maintenance staff during renovation process
- Managed all day-to-day activities involving resident relations, employee relations, , subcontractors and property management
- Created staff schedules in response to community needs
- Taught, promoted and enforced safe work practices among on-site staff
- Conducted inventory of all delivered building supplies.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy, which gave us room to increase our monthly income and exceeded our budgeted income on a monthly basis
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Decreased operating costs 14% by implementing cost control procedures
- Handled resident complaints promptly and appropriately, calling in repairmen and other support services
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Customer Service Manager
RESMAN, Property Management Software
10.2012 - 11.2014
- Addressed negative customer feedback
- Effectively communicated with team members to maintain clearly defined expectations
- Collected, monitored and evaluated customer requirements to achieve desired onboarding time and scheduling training as needed
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Did follow up and customer relation phone calls to ensure that all is well and to determine if anything is needed to make sure their expectations are being met
- Created customer support strategy to increase customer retention.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved concerns with products or services to help with retention and drive sales.
Property Manager
SEQUOIA
12.2007 - 07.2012
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Monitored and documented all income, including delinquencies.
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Monitored common areas for cleanliness and safety.
- Compiled and conveyed all operational and financial data to regional manager.
- Monitored all infrastructure and building expenses and reviewed and approved invoices.
- Acted as liaison between construction manager and tenant during build-out phase of renovated homes.
- Reduced amount of employee overtime by 12% by effectively delegating tasks.
- Developed rapport with residents by handling difficult issues with professionalism.
- Recommended changes to existing methods to increase accuracy, efficiency and responsiveness of resident concerns.
- Routinely prepared and evaluated weekly, monthly and annual reports to identify problems and areas for improvement.
- Developed, reviewed and submitted property operating and capital budgets.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.1989
Skills
- Relationship Building
- Verbal and Written Communication
- Problem Solving
- Maintenance Oversight
- Contract Negotiation
- Budget Preparation
- Dispute Handling
- Client Relations
- Operating Cost Tracking
- Creative and Adaptable
- Capital Projects Management
- Efficient in all thing Due Diligence
- Operations Management
Accomplishments
- Reduced staff turnover by 89% in one year by implementing several well-received team and morale-building programs
- Ecreased operating costs by 32% by implementing new cost control procedures
- Developed annual budgets, includingdetermining short and long-term goals to support the overall profit and growth objectives
- Managed a portfolio consisting ofapproximately 5 sites comprising of 1623 units
- Vast knowledge on takeover procedures and policies, with both theincoming takeover and the exit strategy
- My team was efficient in managing the team that was responsible for determiningwhat needed to take place inside the homes and major repairs as needed.
Timeline
Property Manager
Thrive Communities
03.2022 - Current
Human Resources Assistant
RREAF Residential
10.2020 - 10.2021
Regional Supervisor
RREAF RESIDENTIAL
04.2018 - 04.2020
Interim Property Manager
LANTOWER LUXURY LIVING
10.2017 - 01.2018
Regional Supervisor
S2 RESIDENTIAL
08.2016 - 05.2017
Multi Site Manager
S2 RESIDENTIAL
12.2015 - 08.2016
Investment Manager
S2 RESIDENTIAL
11.2014 - 12.2015
Customer Service Manager
RESMAN, Property Management Software
10.2012 - 11.2014
Property Manager
SEQUOIA
12.2007 - 07.2012
High School Diploma -
Cedar Hill High School
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