LaSonia Humphrey

• Provided compassionate care to infants, ensuring their safety and well-being.
• Created a nurturing and stimulating environment that supported physical, emotional and cognitive development. .
• Implemented age-appropriate curriculum including sensor play, motor skills development, and social interaction activities.
• Maintained a safe, organized classroom and followed all childcare safety regulations.

• Coordinated complete travel itineraries including domestic and international flights, hotels, and rental vehicles.

• Assisted customers with booking, modifying, and canceling reservations.

• Verified and processed travel orders and credit card payments.

• Provided customer service support while ensuring compliance with travel policies.

.• Assisted customers with technical issues related to the FedEx website.

• Helped customers create domestic and international shipping labels.

Scheduled package pickups and assisted with supply orders.

• Provided package tracking and shipping information.

• Mentored and trained new customer service agents.

• Assist customers with technical issues and set up service appointments.

• Ship out and activate receivers for satellite service. Process orders for pay per view movies and events.
• Assist customers with canceling their accounts.
• Helping with a variety of other account services such as setting up mover’s orders with phone and internet bundles, changing their programming packages, taking payments and providing adjustments when needed. Reviewing monthly bill statements.

• Assist customers with questions and concerns with postal problems. Quoting patrons with rate quotes for letters and packages. Documenting complaints that customers may have with the postal service. Researching post office locations, tracking packages and information to better assist customers.

• Supervised approximately 20 employees in a childcare environment.

• Managed staff schedules based on enrollment numbers.

• Maintained children’s records and ensured documentation compliance.

• Processed tuition payments using Procare software.

• Ensured center compliance with North Carolina childcare regulations.

• Oversaw daily operations of the childcare center. • Recruited, trained, and evaluated staff members. • Managed employee schedules and staffing levels. • Prepared the annual center budget and processed tuition payments. • Maintained compliance with North Carolina childcare laws and safety regulations.

• Oversaw daily operations of the childcare center.

• Recruited, trained, and evaluated staff members.

• Managed employee schedules and staffing levels.

• Prepared the annual center budget and processed tuition payments.

• Maintained compliance with North Carolina childcare laws and safety regulations.

• Assisted customers with purchases and merchandise inquiries.

• Balanced cash drawers at the beginning and end of shifts.

• Organized and maintained records of customer checks and banking documents.

• Processed and mailed monthly bank statements domestically and internationally.

• Assisted customers with purchases and product information.

• Balanced cash drawers and maintained inventory displays.

• Stocked shelves and ensured a clean shopping environment.

• Assisted customers with purchases and pricing information.

• Balanced cash drawer at the end of shifts.

• Stocked shelves and maintained store cleanliness.