LaSonja Leary

Analyzed call data to identify trends and areas for improvement.

Generated reports on quality metrics and performance data for review.

• Provided constructive feedback to agents, highlighting opportunities for development.
• Delivered coaching and training support to enhance agent performance.

Assessed patient information for potential financial assistance eligibility.

Coordinated with sales team and providers to enhance patient approval processes.

Followed up on prior authorizations and addressed any missing information promptly.

Verified and ensured accurate insurance coverage for streamlined access to necessary care.

Navigated complex benefits systems to facilitate timely treatment for clients.

• Collaborated with insurance companies, PBMs, and stakeholders to document coverage details.
• Identified potential issues in coverage, expediting access to required treatments.