LaSonja McLeod

• Assessed patient needs and triaged cases to prioritize care effectively.
• Collaborated with interdisciplinary teams to enhance patient care coordination.
• Utilized electronic health record systems to document patient interactions accurately.
• Educated patients on treatment plans and follow-up procedures, fostering compliance.

Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP

• Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms

• These telephone interactions require assessment, patient education and may require crisis intervention

• Responds to and prioritizes incoming patient messages and test results • May schedule tests and procedures and obtain insurance prior-authorization • Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy

• Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness

• Analyzed clinical data to enhance patient care workflows and improve decision-making processes.
• Collaborated with multidisciplinary teams to implement electronic health record (EHR) system enhancements.
• Developed training materials for staff on new informatics tools, improving user proficiency and confidence.
• Monitored data integrity within EHR systems, ensuring accuracy and compliance with regulatory standards.
• Assisted in the evaluation of clinical software applications, providing feedback for continuous improvement initiatives.
• Led projects aimed at optimizing data management practices across various clinical departments.
• Trained healthcare professionals on informatics best practices, fostering a culture of data-driven decision-making.
• Supported the integration of telehealth solutions, enhancing remote patient engagement and service delivery efficiency.
• Spearheaded initiatives aimed at increasing clinician satisfaction with informatics tools through regular feedback sessions and prompt resolution of identified pain points.

• Administered medications and treatments per physician orders, ensuring patient safety and compliance with protocols.
• Monitored patient vital signs and reported changes to interdisciplinary team for timely intervention.
• Educated patients and families on post-operative care, enhancing recovery knowledge and adherence.
• Collaborated with nursing staff to develop individualized care plans, improving patient outcomes and satisfaction.
• Monitored patients before, during and after surgical operations to evaluate patient care.
• Provided high level of individualized care to adult patients across multiple medical specialties.
• Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
• Recorded and measured patients' weight, temperature, respiration, and blood pressure.
• Assessed patient status during procedures to communicate abnormalities to physicians.
• Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
• Administered blood transfusions safely, monitoring for any adverse reactions or complications.
• Conducted thorough risk assessments for falls prevention measures, reducing fall-related injuries among patients in the medical-surgical unit.

• Provided technical support for hardware and software issues, ensuring high user satisfaction.
• Diagnosed and resolved network connectivity problems, improving system performance.
• Assisted in the implementation of IT policies, enhancing operational efficiency.
• Trained junior staff on help desk procedures, fostering a collaborative work environment.
• Streamlined ticketing system processes, reducing response times for user inquiries.
• Developed user guides and documentation, facilitating easier access to IT resources.
• Conducted regular system audits to identify vulnerabilities and recommend improvements.
• Collaborated with cross-functional teams to deliver comprehensive IT solutions for end-users.
• Configured hardware, devices, and software to set up work stations for employees.
• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.