LaSONJIA COBY
Hoover
Summary
Dynamic professional with extensive experience in leadership and training at Allegiant Airlines. Proven track record in relationship building and customer service expertise, successfully managing diverse teams and enhancing operational efficiency. Skilled in organizational management and fostering a positive work environment, consistently achieving high performance standards.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Kelly Services
Alabaster
09.2024 - Current
- Implementing the teacher’s prepared lesson plans and activities.
- Maintaining a positive and productive learning environment, managing student behavior, and addressing any disciplinary issues.
- Overseeing students during class time, ensuring their safety, and providing guidance as needed.
- Recording student attendance and reporting any absences.
- Providing feedback to the regular teacher about student progress and any relevant classroom issues.
- Establishing positive relationships with students, teachers, and school staff.
IPS Employment Supervisor
Central Alabama Wellness
Calera
09.2022 - 09.2024
- Manage Individual, Personal and Supported Employment Program with a staff of 6 people.
- Responsible for training and maintaining Alabama Department of Mental Health Fidelity scale standards.
- Engage clients and establish trusting, collaborative relationships directed toward the goal of competitive employment in community job settings with individuals without psychiatric disabilities.
- Conducts job development and job search activities directed toward positions that are individualized to the interests and uniqueness of clients, following the principles and procedures of supported employment.
- Spends 65% or more of scheduled work hours in the community.
- Assist clients to apply for jobs, investigates vocational and educational opportunities based on client needs.
- Responsible for reaching the Milestone quota of each MS1, MS2, MS3, and MS4 or maintaining 62% employment on caseload.
In-Flight Base Manager
Allegiant Airlines
Ft. Lauderdale
06.2019 - 04.2022
- Lead initiatives to achieve on-time performance goals set for your base/region.
- Execute daily, weekly and monthly operational plans and respond to irregular operations as needed.
- Coach and develop flight attendants to reach and exceed expected performance levels.
- Conduct fact-finding and investigation meetings and accountable to timely and accurate grievance processes.
- Hire and terminate Flight Attendants.
- Maintain accurate employment files of Flight Attendants.
Teacher of Birth-Four
Bright Horizons Learning Center
Atlanta
01.2016 - 04.2019
- Collaborated with parents to discuss student progress and needs.
- Facilitated interactive learning activities to enhance student participation.
- Developed engaging lesson plans for diverse student groups.
Flight Attendant
JetBlue
Long Island City
07.2015 - 10.2015
- Excellent customer service experience during pre and post passenger flights.
- Enforce service procedures during intensive airline operations, trainings, and general procedures.
- Provide leadership in areas such as in-flight conflicts, medical emergencies, and passenger communication.
Customer Service Representative
API
Lindenhurst
02.2015 - 07.2015
- Provide excellent support to multiple airlines’ crew scheduling department applying their policies.
- Communicate with 5 star hotels to arrange crew accommodations and ground transportation.
- Process information through a Crew Care system for tracking and managing crew layovers.
In-Flight Supervisor and Trainer
North American Charter Airlines
09.2005 - 04.2014
- Trained in DOT, TSA, and FAA Regulations, passports and visas requirements.
- Supervise In-Flight base of 100+ crew members for domestic and international flights.
- Monitor Flight Attendants’ performance, attendance, and set goals to advance their career.
- Work in an inclusive work environment and managing across culture differences.
- Maintain positive interactions with high profile clients with the ability to provide confidentiality.
- In-Flight Trainer.
- Assist the In-Flight Development with implementation of training, policies and procedures.
- Maintain Flight Attendant training records, monitor performance trainings, and schedule recurrent training.
- Co-conduct recurrent training classes for Flight Attendants and Lead Flight Attendants.
- Recruit Flight Attendants during career fairs and complete interview skill assessments.
Property Manager
MacKenzie Management, llc
Mobile
07.2008 - 04.2011
- Prepare expense reports, process charge card reconciliation.
- Maintain a positive relationship with tenants, vendors, and housing authority.
- Promote rental sales and maintain lease renewal by 90%.
- Schedule appointments, move-ins, move-outs, lease renewals and maintenance requests.
- Strong problem solving and organizational skills with a keen eye for details.
Education
Bachelor of Science - Telecommunications Management
DeVry University
Atlanta, GASkills
- Leadership and training
- Organizational skills
- Relationship building
- Customer service expertise
- Cultural awareness
Timeline
Substitute Teacher
Kelly Services
09.2024 - Current
IPS Employment Supervisor
Central Alabama Wellness
09.2022 - 09.2024
In-Flight Base Manager
Allegiant Airlines
06.2019 - 04.2022
Teacher of Birth-Four
Bright Horizons Learning Center
01.2016 - 04.2019
Flight Attendant
JetBlue
07.2015 - 10.2015
Customer Service Representative
API
02.2015 - 07.2015
Property Manager
MacKenzie Management, llc
07.2008 - 04.2011
In-Flight Supervisor and Trainer
North American Charter Airlines
09.2005 - 04.2014
Bachelor of Science - Telecommunications Management
DeVry University