Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LaSonya Butler

Snellville,GA

Summary

Dynamic Professional Services Consultant at Equifax with a proven track record in client relationship management and process implementation. Expert in delivering innovative solutions while ensuring compliance and quality standards. Recognized for enhancing customer satisfaction and streamlining operations, leveraging strong organizational skills and attention to detail to drive project success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Professional Services Consultant

Equifax
Atlanta, GA
08.2022 - 04.2025
  • Coordinated between internal teams and external vendors to ensure successful project completion.
  • Provided technical advice and expertise to customers regarding professional services solutions.
  • Monitored customer feedback throughout project lifecycle to ensure customer expectations were met or exceeded.
  • Managed communication between team members, clients and third-party vendors during all phases of a project.
  • Organized client meetings to provide project updates.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified potential risks associated with each project phase and developed mitigation plans accordingly.

Business Support/Customer Support Supervisor

Equifax
Atlanta, GA
04.2016 - 08.2022
  • Maintained up-to-date knowledge of company products and services as well as industry trends.
  • Ensured compliance with industry standards for data security and privacy regulations.
  • Analyzed existing customer feedback data to identify areas for improvement in the organization's services or processes.
  • Responded promptly to escalated customer issues from junior staff members.
  • Evaluated employees' work performance on a regular basis by conducting one-on-one interviews and providing constructive feedback.
  • Improved standard operating procedures to create maximum customer satisfaction and facilitate regulatory compliance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.

Student Finance Advisor/Administrative Coordinator

Strayer/Zenith Education Group
Atlanta, GA
04.2009 - 06.2016
  • Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Implemented new administrative systems and processes to improve office efficiency and workflow.
  • Processed incoming requests for special consideration or appeals related to student accounts or payment plans.
  • Participated in training sessions conducted by external vendors providing services related to student finance.
  • Provided financial counseling to students regarding budgeting, loan repayment, and other financial aid concerns.
  • Analyzed financial aid award packages for appropriateness based on individual student needs.
  • Maintained up-to-date knowledge of current state, federal, institutional, and private funding resources available to students.
  • Collaborated with internal departments such as admissions or bursar's office to ensure accurate recordkeeping of student accounts.

Project Manager/Business Solutions Consultant

Equifax
05.1989 - 05.2016
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Assisted customers with troubleshooting issues related to system performance or functionality.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.

Education

Masters in Education - Educational Leadership And Management

Strayer University
Washington
12-2012

Bachelor of Arts - Applied Behavior Science

National Louis University
Chicago, IL
08-1999

Skills

  • Process implementation
  • Client relationship management
  • Customer service
  • Sales strategy development
  • Requirements gathering
  • Organizational skills
  • Product development
  • Attention to detail/Decision Makings

Accomplishments

  • Outstanding Performance in Sales Services (1st & 2nd) quarter 2020/Equifax
  • Starfish Award in Training & Development (Core Value Award for Process Improvement/Equifax)
  • Recognition for Training & Development for Equifax that included 450 Sales Representatives on internal products and services. (inside and outside Sales)

Certification

  • Certified Notary in the State of Georgia for over 30 years.

Timeline

Professional Services Consultant

Equifax
08.2022 - 04.2025

Business Support/Customer Support Supervisor

Equifax
04.2016 - 08.2022

Student Finance Advisor/Administrative Coordinator

Strayer/Zenith Education Group
04.2009 - 06.2016

Project Manager/Business Solutions Consultant

Equifax
05.1989 - 05.2016

Masters in Education - Educational Leadership And Management

Strayer University

Bachelor of Arts - Applied Behavior Science

National Louis University

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