La Sonya Chambers
Receptionist
Meriden,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Starling Physicians
01.2024 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Patient Care Assistant
Euro Homecare LLC
Plainville, CT
08.2023 - 01.2024
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
Patient Service Liaison (Call Center)
Hartford Healthcare Medical Group
11.2020 - 07.2023
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed strong relationships with patient, providing personalized service when booking, rescheduling, or canceling appointments.
- Handled complaints and questions, and re-directed calls to other team members.
Caregiver/Companion
Helping Others to Succeed
02.2020 - 10.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier/Customer Service Representative
Six Flags Over Texas
03.2019 - 09.2019
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Records Clerk/ Administrative Assistant
Ministry of Education
07.2017 - 01.2018
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Utilized document imaging software to index, store and retrieve records.
Patient Service Representative/ Administrative Assistant
Sunrise Medical Center
02.2014 - 04.2017
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted patients in filling out check-in and payment paperwork.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
Education
High School - General CXC subjects: English Language, Social Studies, Food and Nutrition, Home Economics Management and Human, Social Biology and Mathematics Level 3
Edith Dalton James High School
01.2008 - 01.2013
Certificate Course - Microsoft Digital Literacy
Sutherland Community Technology Center
Kingston, JamaicaGraduate Certificate - Tourism Management
Heart Trust NTA
05.2001 -
Certificate Course - Documentation and digitization
Ministry of Education
Certificate Course - Patient Care Assistant
Athena Hospice and Homecare
Skills
Data entry proficiency
Extracurricular Activities
Eastwood Gardens Youth for Progress Youth club (volunteer) Netball player Volunteering & Fundraising Researching Singing Reading
Timeline
Patient Service Representative
Starling Physicians
01.2024 - Current
Patient Care Assistant
Euro Homecare LLC
08.2023 - 01.2024
Patient Service Liaison (Call Center)
Hartford Healthcare Medical Group
11.2020 - 07.2023
Caregiver/Companion
Helping Others to Succeed
02.2020 - 10.2020
Cashier/Customer Service Representative
Six Flags Over Texas
03.2019 - 09.2019
Records Clerk/ Administrative Assistant
Ministry of Education
07.2017 - 01.2018
Patient Service Representative/ Administrative Assistant
Sunrise Medical Center
02.2014 - 04.2017
High School - General CXC subjects: English Language, Social Studies, Food and Nutrition, Home Economics Management and Human, Social Biology and Mathematics Level 3
Edith Dalton James High School
01.2008 - 01.2013
Graduate Certificate - Tourism Management
Heart Trust NTA
05.2001 -
Certificate Course - Documentation and digitization
Ministry of Education
Certificate Course - Patient Care Assistant
Athena Hospice and Homecare
Certificate Course - Microsoft Digital Literacy
Sutherland Community Technology Center
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