LaSonya Ford
Office Manager
Crowley,TX
Summary
Dynamic management and administrative professional with over a decade of success driving excellence in organizational development and performance. Skilled team builder with strong background recruiting, hiring, training, and allocating key talents to address needs of organizations. Dedicated to services excellence, establishing cultures of continuous improvements and multidisciplinary collaboration. Combines strong relationship building and communication skills to promote regulatory compliance and support attainment of challenging objectives. Skilled in office administration, ensuring timely and accurate processing of insurance claims, bills, and payrolls.
Overview
13
13
years of professional experience
Work History
Orthodontic Billing Coordinator
MB2 Dental Solution
Carrollton, TX
11.2022 - Current
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Investigated and resolved issues to maintain billing accuracy.
- Input details into accounts and tracked payments.
- Submitted appeals on behalf of patients for denied claims.
- Completed documentation, reports and spreadsheets of financial information.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Leveraged integrated billing software to submit accurate claims.
Office Manager
Dental Care Alliance, Randol Mill Family Dentistry
Arlington, TX
03.2021 - 11.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation\
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Completed documentation, reports and spreadsheets of financial information
- Submitted appeals on behalf of patients for denied claims.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Oversaw receiving and organizing correspondence, answering and forwarding calls,creating business letters and records.
- Input details into accounts and tracked payments.
Assistant Manager
MB2 Dental Solutions
Dallas, TX
07.2020 - 03.2021
- Forney Wellness Dental
- Manage office operations ranging from reception and scheduling to team building and coordination
- Drive continuous improvements, enhancing staff performance through evaluations and coaching
- Review and confirm insurance benefits with focus on addressing needs of clients
- Submit insurance claims, including narratives, treatment plans, and care orders
- Increase productivity and efficiency through strategic allocation of talents
- Liaise with customers regarding inquiries and grievances, working collaboratively with team to ensure satisfaction
- Initiate contracts, manage accounts, and generate daily reports.
- Managed and motivated 4 employees
Manager
MB2 Dental Solutions
Dallas, TX
06.2017 - 07.2020
- Orthodontic
- Coordinated teams across 13+ offices, performing team building, benefits administration, contracts development, billing, and services implementation
- Interviewed and selected new staff members as well as managed onboarding process - covering benefits, compensations, and payroll
- Presented treatment plans to patients and submitted insurance claims information
- Evaluated staff performance, ensuring compliance with standards, policies, and procedures
- Prepared daily reports utilizing various software systems
- Addressed patient inquiries and grievances.
Office Manager
MB2 Dental Solutions
Houston, TX
06.2016 - 06.2017
- BLVD Dentistry
- Spearheaded office operations, including team supervision, coaching, reception, scheduling, budgeting, and inventory control
- Increased productivity through enhancements in accounts management, supplier relations, and administrative functions - including data entry and digital patient charting
- Submitted insurance claims and narratives
- Presented treatment plans to patients and educated families on treatment and estimated insurance benefit
- Raised customer satisfaction ratings by resolving account issues efficiently.
Orthodontic Manager
Diamond Dental Care
Arlington, TX
08.2011 - 06.2015
- Led and worked collaboratively with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Conducted strategic recruitment, selection, and hiring of qualified candidates
- Promoted and provided training on employee safety, ensuring compliance with regulations, policies, and procedures
- Boosted customer satisfaction with implementation of new training programs encompassing best practices
- Drove process improvements, administrative functions (including journal entries, account reconciliation, and invoicing), and procurement
- Handled insurance verification (HMO/PPO), claim submission, appeals, narratives, and post insurance checks
- Tackled internal and customer issues, successfully delivering mutually-beneficial solutions
- Additional experience includes role of Clinical Manager and OSHA Ortho RDA at Sheila Birth Professional Smiles Orthodontics.
Education
BBA - Business Administration
University Of Phoenix
Skills
- Team Recruiting, Hiring, & Development
- Safety Regulations
- Insurance & Benefits Administration
- Reporting, Documentation, Recordkeeping
- Training & Development
- Continuous Improvements
- Cross-Functional Communications
- MS Office (Word, Excel, PowerPoint, Outlook)
- Bookkeeping & Data Entry
- Billing & Accounts Payable
- Customer Service
- General Ledger (GL)
- HMO, PPO
- Verbal and Written Communication
- Scheduling and Coordinating
- Claims management/AR
Timeline
Orthodontic Billing Coordinator
MB2 Dental Solution
11.2022 - Current
Office Manager
Dental Care Alliance, Randol Mill Family Dentistry
03.2021 - 11.2022
Assistant Manager
MB2 Dental Solutions
07.2020 - 03.2021
Manager
MB2 Dental Solutions
06.2017 - 07.2020
Office Manager
MB2 Dental Solutions
06.2016 - 06.2017
Orthodontic Manager
Diamond Dental Care
08.2011 - 06.2015
BBA - Business Administration
University Of Phoenix
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