LaSonya Nolan
Beaumont
Summary
Background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
AdaptHealth LLC
06.2024 - Current
- Answer incoming calls, process orders, set schedules, receive family and patient inquiries regarding DME and oxygen, insurance verification, responsible for managing, coordinating, and directing the administrative support and non-clinical operations of day to day.
Secretary
Nolan Wildlife Services
08.2023 - 04.2024
- Payroll, Scheduling, and Accounts Payable and Accounts Receivable. House cleaner, babysitter and taxi services.
- Son Owns
Office Manager (HR)
Baptist Homecare
11.2021 - 05.2023
- Responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, and for ensuring that all duties are performed in a timely manner. The Business Manager is also responsible for ensuring that all administrative support to Executive Director and/or Clinical Director functions are operating effectively and efficiently.
HRD/MRS
Encompass Home Health
11.2018 - 11.2021
- Receive professional referrals and obtain the critical referral information in the form easiest for the referral source (electronic, fax notification, incoming calls, Home Health Care (HHC) notification, etc.) to ensure timely response and data entry in the electronic medical record (EMR) system. Receive potential patient and family inquiries regarding Home Health services. Manage, track, organize and store critical documents in EMR system. Managed new hire orientation, Schedule employee training coursework through management system, established and monitored goals, conducted performance reviews. Track licensing and certifications of credentials. Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met. Coordinate benefit enrollments and changes for new and existing employees. Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. Verify invoices, sort, code and match invoices to process for payment. Monitor accounts to ensure payments are up to date. Produce monthly reports and assist with month end closing. Maintained office supplies inventory by checking stock and ordering new supplies as needed. Process and verify timecards/sheets, schedules, etc., on a daily basis to ensure all payroll transactions are processed accurately and timely. Maintain confidentiality of patient and organizational information.
Admission Coordinator
Riceland Healthcare Hospice
06.2018 - 09.2018
- Receive professional referrals and obtain the critical referral information in the form easiest for the referral source (electronic, fax notification, phone, Hospice Care Consultant (HCC) notification, etc.) to ensure timely response and data entry in the electronic medical record (EMR) system. Manage, track, organize and store critical documents in EMR system. Receive potential patient and family inquiries regarding Hospice services. Obtain and input referrals into EMR, the basic information regarding the patient status in order to describe how Riceland HH may assist, with a goal of scheduling a visit to initiate the relationship. Coordinate and schedule visits to ensure the appropriate staff makes initial contact, based on patient condition and family situation, to meet the professional referral source. Communicate with referral sources, attending physicians, Riceland HH staff members, and other agencies as needed, to coordinate the initiation of hospice services.
Office Manager
The Ellem Group
02.2017 - 03.2018
- Perform general administrative duties such as answering phones, greet customers, make appointments, posting mail, client scanning, copying, typing, binding documents, perform data entry. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Processing tax returns and maintaining databases. E-file tax returns, which includes releasing client returns for e-file after receiving authorization forms back either via mail or email. Track released tax returns and monitored for rejections and acceptance. Process W2's, 1099's and 1096's annually according to the IRS regulations. Reconcile client credit card statements, research and resolve any discrepancies and enter in data computer system. Ensure all checks are processed accurately and timely. Handling sensitive and confidential information properly.
Administrative Assistant
Thomas Burbank Attorney At Law
02.2016 - 12.2016
- Developing case information, evidence, and settlement options; tracking cases; supporting attorney's trial proceedings. Keeps cases organized by establishing and organizing files; monitoring calendars, meeting deadlines; documenting actions; inputting information into file database and case management; confirming case status with attorney. Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discover requests. Maintains case costs by verifying outstanding balances with attorney, clients, and providers. Supports case preparation by preparing case summaries and materials for mediation conferences, preparing, pleadings; monitoring and obtaining discovery responses. Set up new client files in case management database, and ensure files are accurately maintained and uploaded.
Office Manager/HR coordinator
Texas Home Health Hospice
04.2011 - 11.2015
- Handled new-hire orientation and managed, Schedule employee training coursework through management system, established and monitored goals, conducted performance reviews. Track licensing and certifications of credentials. Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met. Manage, track, organize and store critical documents in EMR system. Coordinate benefit enrollments and changes for new and existing employees. Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. Verify invoices sort, code and match invoices and set invoices up for payment. Monitor accounts to ensure payments are up to date. Produce monthly reports and assist with month end closing. Maintained office supplies inventory by checking stock and ordering new supplies as needed. Process and verify timecards/sheets, schedules, etc., on a daily basis to ensure all payroll transactions are processed accurately and timely. Maintain confidentiality of patient and organizational information.
Education
Business Administration -
Lee College
Baytown, TX05.1987
High School Diploma - undefined
East Chambers High School
Winnie, TX05.1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Administrative support
- Order processing
- Organizational Skills
Certification
- Class C Standard
- State of Texas
Timeline
Customer Service Representative (CSR)
AdaptHealth LLC
06.2024 - Current
Secretary
Nolan Wildlife Services
08.2023 - 04.2024
Office Manager (HR)
Baptist Homecare
11.2021 - 05.2023
HRD/MRS
Encompass Home Health
11.2018 - 11.2021
Admission Coordinator
Riceland Healthcare Hospice
06.2018 - 09.2018
Office Manager
The Ellem Group
02.2017 - 03.2018
Administrative Assistant
Thomas Burbank Attorney At Law
02.2016 - 12.2016
Office Manager/HR coordinator
Texas Home Health Hospice
04.2011 - 11.2015
High School Diploma - undefined
East Chambers High School
Business Administration -
Lee College